Hello Lary,

Did you set up a cronjob? to test this, create a comment and monitor the Komento>MailQ, run this URL http://www.yoursite.com/index.php?option=com_komento&task=cron and check the MailQ. If the state turns to sent, means that there is nothing wrong with Komento and you might wanna check your cron setup. Also, please understand that your subscription has already expired. In order for you to continue receiving priority support, please consider renewing your subscription.

Hi mik

I renewed prior to doing the question but the status did not change.

I have been using on page load and everything was working fine. I used the Cron link to make it run and it did not change anything

Hi Larry,

I'm Justin, the Billing/Marketing guy for Stack Ideas. I did checked on your purchase records and it seems that your renewals were not applied to your account. I humbly apologize for this and I have fixed this for you; the renewal purchase should reflect on your license now.

I'll assign this thread back to our support team.

Hello Larry,

Can you provide us your backend and FTP access so we can have a better look on your issue here? Perhaps, you can also provide us your cpanel access so we can check you cron setup.

Hi Nick

I don't have FTP, but I can attach an admin account for you.

Like I previously said, the emails used to send, albeit delayed. Now, they are just stuck in state 0. I have never used a cron, just on page load.

Thanks
Larry

Hello Larry,

We need the FTP access to debug the site because we are unable to use the file manager to debug your site.

From is not set up since my corporate it department won't allow it

Hello Larry,

I am not really sure how to debug this issue without any access to the files on the site, I am sorry.

I need you to figure something out. I cannot create Ftp and only have the admin account to give you.

Hello Larry,

I honestly would really wish we could help but if you are not going to provide us with the FTP access I am really not sure how are you expecting us to even start debugging this issue on your site. If you could get a file manager to work, we could work with this but I have tried several file managers on your site and it's not even working (Probably due to some security / firewall on the web server)

Thanks for understanding.

The FTP access is not something I can provide since it is not set up. Is there something else that I can provide you other than FTP to resolve the issue? I need to get this fixed.

I am really sorry Larry but we need the FTP access or any medium for us to edit files on the site. If you can't provide us with any of this I am afraid we might not be able to assist you here.

Can we do a screen share and I will give you control on the server?

That could be possible

I can provide a join.me session for you at any time.

are you free now?

Yes, you can reach me on Skype, marklee_777

Mark, I can try skype, but not sure our network allows it. If not, I will just sent the screen share link for you

Tried calling mark, but got no answer

Accepted your request on Skype