By James Wilson on Friday, 11 December 2015
Posted in General
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Hello, this is really important. I have tried to do everything, but both EasySocial and EasyDiscuss emails are not being sent out to users. I really don't know why. I added a cron job for EasySocial. All of EasyDiscuss emails are "Pending." Also, I don't see where the email templates are. Is there any way I could pay you to fix this issue and possibly make sure there is at least no reference to "EasySocial" or "EasyDiscuss" in the notification emails?
Hey James,

I am really sorry for the delay of this reply as it is actually a public day off for us here. I have checked your site and looking at the email activities for both EasySocial and EasyDiscuss, the emails are still pending on the queue.

I believe the cronjob is not setup correctly. Can you provide us with your cpanel access so that we can verify the cronjob that you have created?

Also, can you please check with your hosting provider the exact path to wget that can be used with cron?
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Friday, 11 December 2015 13:46
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No offense at all, but I provided the cpanel access instead of FTP. I specifically did this because I knew you would need it. I really hope I don't have to wait until monday.

I also wrote this in additional message to make sure it was noticed. I'm sorry you did this on your day off, but it is really important. I looked everywhere on how to fix it. I just feel I've done everything right.
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Saturday, 12 December 2015 01:37
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Hey James,

I am really sorry for the delay of this reply as it is a weekend for us here. I have altered the cronjob that was previously created but I am not sure if "wget" is available to use in the cron (You need to check with your web hosting provider)

Anyway, previously there was 2 issue with your cron setup:

1. There is no command set. It should look like below:

wget -O /dev/null "http://site.com/index.php?option=com_easysocial&task=cron"; >/dev/null 2>&1

2. You set it to run at every 0 minute of the day. This means it only runs at 12am once. It should be */5 which means it runs on every 5 minutes of the day.
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Saturday, 12 December 2015 17:17
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Hello, I spoke with my host, and they said that they installed "wget" but it seems easysocial is sending emails, but easydiscuss is not. Also, for some reason it seems it is sending emails when someone joins a group (I call it a meld). The issue is that I turned that off on alerts so i dont know why it's sending. Any ideas??
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Sunday, 13 December 2015 01:26
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Well this is strange. It seems the cron job sent out old emails, but it isn't sending out the new ones.
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Sunday, 13 December 2015 04:24
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Hello James,

I've checked your Easydiscuss's Mail activities and there is no pending emails: http://screencast.com/t/lynt1pfTyhp means, all emails have been sent. Same goes to your Easysocial's Email Activity.

It seems the cron job sent out old emails, but it isn't sending out the new ones.
- The behavior is Easysocial will send the email based on date. It will send those old emails first and will send the rest later.
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Monday, 14 December 2015 12:28
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Yes, I went ahead and paid someone to fix it. Thank you.
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Monday, 14 December 2015 12:58
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Hello James,

Great! May I know what was the issue?
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Monday, 14 December 2015 13:00
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