Hello,

Can you please let me know the username for which email send after renewal , so i'll be able to rectify this issue.

Hello Manisha,
The last user who alerted me that he received a notification email while his subscription was renewed is:
Edouard Forcade
login: eforcade
email: edouard.forcade@chu-bordeaux.fr
Regards

Hello,

I have checked the app configuration and logs. Your app configuration is fine,
No log is there for this user, can you please tell when you receive this email (It's 1 month per-expiration email or other per-expiry email.)

Hello Manisha,

Mister Forcade has received the notification on October 10th. He reniewed his subscription on September 19th.

Another example of 'bad' notification:
Mister Jean-Hugues Dalle has reniewed his subscription on September 26th. But he was notified about expiration of his subscription on Octobre 11th.

You are talking about logs.
Where can I find these logs.

Regards

Hello Manisha,
Any idea about what is going on with Email App?
Today, another people, Marie-Thérèse RUBIO, received a notification while she renewed her suscription.
Regards
Simon

Hello Simon,

I have checked your site and multiple emailer app instances created for plans.
Can you please send me the email content , so i can make sure which app instance triggered this email.

Hello Manisha,

Below the message sent to Miss Rubio:

Madame, Monsieur,

Votre adhésion à la SFGM-TC valable jusqu'au 21 octobre 2017 est bientôt terminée.

Vous pouvez la renouveler depuis votre compte<http://www.sfgm-tc.com/adhesion> sur le site de la SFGM-TC ou en cliquant sur le lien suivant : http://sfgmtc.staminic.net/index.php?option=com_payplans&view=subscription&task=display&subscription_key=8O56WJCMA5TB

Si vous êtes devenu PH ou PH-PU, et seulement après avoir renouvelé votre adhésion, merci de penser à la mettre à jour en cliquant sur le bouton 'Mise à jour'.
Une facture de la différence entre les 2 plans d'adhésion (35,00€ et 50,00€), au prorata de la période d'abonnement restante, vous sera alors proposée.

Pour tout complément d'information, n'hésitez pas à contacter la SFGM-TC<http://sfgm-tc.com/contact>.

Merci de soutenir la SFGM-TC.

Cordialement
L'équipe de la SFGM-TC

I'm not sure I'm not sure it helps you much because all the reminder message are quite the same.
So I have chenged today the subject of each email.
Regards

Hey Simon,

Thanks for getting back to us on this. I see that you have 9 instances of the email app and to be honest, they are all in French so it's very difficult for us to know which particular instance is generating those e-mails as we can't read French

Do you think it is possible for you to relabel some word in these e-mails and let us know which particular one is generating that incorrect e-mail?

Also, I tried looking through all 9 instances but don't seem to find any words that you mentioned in those content, http://take.ms/ZRziK . Did you recently changed the content?

Hello Mark,

To try to detect which ones of all the notifications are involved, I have changed the subject and indeed, the content of messages.

I think I've found the solution.
And it is a silly situation.
I was not aware that the webmaster of the site did a copy of it!!!
I suspect this is this copied version that sent emails.

The copied site is deleted.
I'm waiting a few days (until Wednesday) to close this ticket.

Thank you for your suport

Regards
Simon

Thanks for updating us !
Let us know if still issue not resolved.

Hello,
I think Email App is working as expected.
I'm colosing the ticket.
Thank you for your support.
Regards

Your Welcome