Email parsing of emails with HTML
By Jordan Weinstein on Tuesday, 02 June 2015
Posted in General Issues
Replies 6
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Hello,

When users respond directly to emails from their mail clients (all different types) or even with webmail programs, the emails are parsed in to replies on EasyDiscuss. However, if they respond using anything but pure text messages, the replies contain HTML surrounding their message text.

Can you help me resolve this?

Jordan
Hello Jordan,

Can you provide us with your joomla backend and FTP access so we can check on the issue directly?
Ezrul Fazwan
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Tuesday, 02 June 2015 16:26
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Attached below
Jordan Weinstein
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Tuesday, 02 June 2015 21:48
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Hello Jordan,

I am sorry for the delay of this reply.

It seems like the provided credentials access is not working for me. Check my screenshot here, http://screen.stackideas.com/2015-06-04_1132.png . The same goes with the FTP. Please advise.
Ezrul Fazwan
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Thursday, 04 June 2015 11:33
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This should be fixed now
Jordan Weinstein
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Thursday, 04 June 2015 18:07
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Hello Jordan Weinstien,

Can you update your EasyDiscuss to the latest version because we already fixed this issue internally?

Looking forward for your reply
Izzan Akmal
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Friday, 05 June 2015 17:13
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Hello Jordan,

You also can replace the mailqueue.php file and the parses.php in components/com_easydiscuss/classes/mailqueue.php and components/com_easydiscuss/helpers/parser.php with the attachment files.

Hope this help
Izzan Akmal
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Friday, 05 June 2015 17:23
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