Hello Venit,

I am sorry for the late reply.
Can you provide us with backend access, ftp access and cPanel access so that we can assist you on this issue much quicker. Actually we need this access so that we can debug and test your issue on your site.

Please be advise.
Thanks.

Mohd Yasser,
Thanks for the response. I shall send these details. Is there is a private message facility that i can use to send the site details..

Also, before that if needed i can send you screen shots. Please let me know if that works and what screen shots you would need.

Thanks

FYI .. I enabled the crontab now. I am attaching the screen shot

Hello Venit,

I am sorry for the late reply.
Can you provide us with backend access, ftp access and cPanel access so that we can assist you on this issue much quicker. Actually we need this access so that we can debug and test your issue on your site. You can put this information in the site details below. Only our support team can view these information .

Please be advise.
Thanks.

I have updated the site details. Please let me know if you need any other information

Hello VENIT Solutions,

Sorry for late reply to this,
I have tried to check "TEST CONNECTION" from your Easydiscuss backend, but i getting this :

[CLOSED] IMAP connection broken (server response)

It seems like an issue with the IMAP setup. Can you make sure the following point is it set correct?
1) The information you entered is correct
2) IMAP host specified is accessible.
3) Try setting up GMail IMAP to confirm if it is not an issue with the software or server.
Please advise.

Thanks for checking. I am not using IMAP. It should be POP3 only. Every time i change it to POP3, it gets reset to IMAP. Here is the screen shot with POP3 and it works just fine .. Is there any way i can force it to us POP3 only?

Thanks

Hello VENIT Solutions,

Thanks for reporting on this, we will fix this as soon as possible.

Actually that was display issues only, the value already stored in your database, check my screenshot : xxx

Focus on your main issues first, when i tried to send a discussion post via email, it work fine, but I'm not very sure why the system will go through 3 times on your account (First time - discuss@xxx.com , second time - discuss@xxx.com . third time - xxx@xxx.com)

Email batch process finished.

Connecting to: discuss@xxx.com

1 emails parsed.

2 emails parsed.

3 emails parsed.

Connecting to: discuss@xxx.com

1 emails parsed.

2 emails parsed.

3 emails parsed.

Connecting to: xxx@xxx.com

Can you check with your mail server of your administrator and see how it goes?

That was my earlier question why it is taking 2 different email ids. I should take the one in email field and start parsing it. As i said earlier, my earlier email id was goodreads@onlyerp.com and new one is discuss@onlyerp.com. Not sure where it is picking up 2 email ids

Thanks

Are all these responses and screen shots you are posting here are private or shared? Just curious

Hello VENIT Solutions,

I am really sorry for the delay of this reply as it is a weekend for us here.

Are all these responses and screen shots you are posting here are private or shared? Just curious

Yes, everyone can see the screenshot, i have help you removed.

That was my earlier question why it is taking 2 different email ids. I should take the one in email field and start parsing it. As i said earlier, my earlier email id was goodreads@onlyerp.com and new one is discuss@onlyerp.com. Not sure where it is picking up 2 email ids

It seems like multiple email address shown out is because you set your backend > Easydiscuss > Categories > Good reads > check my screenshot below categories email parser to another email address, normally you will not set the email parser at this categories particular setting, because the email parser only can set through unique category, i have help you disabled all the option you set to YES from the categories email parser, now it will not shown out multiple email.

Also, I'm still investigate on this when i click on the TEST CONNECTION then hitting this

[CLOSED] IMAP connection broken (server response)

Because I have checked your database is stored "POP3".

however, can you check POP3 setting is it set correctly from your mail server as well?

Thank Arlex. I see that you have disabled the category email parser. Thats fine. I disabled the category completely. Now i see only one email id in the parser. My CRONTAB is also looking good.

Can i request you to delete all the latest images as well.

Hello VENIT Solutions,

Sorry for late reply to this,
You're welcome, may i know the email parser is it working fine now?
Because when i tried to access in your Joomla backend, but it seems like you already locked that user access.
Okay, I removed that latest image screenshot.

Email parsing seems to work fine. I had got your id activated again. My admin locked it as this was temp account.

Can i request you check the email parser and let me know.

Thanks

Hello VENIT Solutions,

Thanks for take your time to activated back the user account for us, I have tested everything is work fine now.

Thanks for checking and doing a test post (all my users got it

We can close this issue.

Here is the message from crontab ---- is it correct

--2014-07-22 00:30:01-- http://onlyerp.com/index.php?option=com_easydiscuss
Resolving onlyerp.com... 192.163.210.154
Connecting to onlyerp.com|192.163.210.154|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: “index.php?option=com_easydiscuss.200”

0K .......... .......... .......... .......... .......... 230M
50K .......... .......... ........ 508M=0s

2014-07-22 00:30:02 (287 MB/s) - “index.php?option=com_easydiscuss.200” saved [80857]

hello VENIT Solutions ,

You're welcome