By vcdm on Friday, 08 April 2016
Posted in Technical Issues
Replies 9
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Email parser not connecting with gmail or google apps.

I keep getting following error no matter what credentials.

Can't connect to gmail-imap.l.google.com,993: Connection timed out


Any ideas?


What I am trying to accomplish is use different emails for each category so admin can send one email and post same question in all "emailed" categories.
Hey Mark,

Thanks for the help. Host "added the port 993 along with the other mail ports to the outgoing port list in the firewall" and that fixed the issue.

I have tested parsing, including attachments, and have realized only images get passed into the post. Do you have plans on supporting PDF, Word, Excell or other file types?
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Thursday, 14 April 2016 17:25
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Hey Petar,

I can't seem to login to your gmail account as it is requiring us to enter some codes, http://screencast.com/t/hdDmud6Zm

Also, can you please provide us with the FTP access please?
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Friday, 08 April 2016 12:56
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I've provided FTP and new email for testing in original post details for admin eyes only.
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Friday, 08 April 2016 13:15
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Hey Petar,

I am sorry for the delay of this reply,

May i know do you using IMAP or POP3 mail server?

By the way, I've tried to connect in your FTP server, but i hitting this :
Command:	MLSD
Error: Connection timed out
Error: Failed to retrieve directory listing

Please advise.
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Friday, 08 April 2016 18:02
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It's a Google Apps email.

I set up IMAP but POP is also enabled on the account.

I have updated SFTP credentials.
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Saturday, 09 April 2016 05:49
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Hey Petar,

I believe the problem is most likely because there is a firewall that is preventing outgoing connection from your hosting's end.

What actually happened is that the connection was initialized but the server isn't responding and this isn't the case because then it would mean that Gmail's imap is not working but I have just tested the same address locally and it works.

Could you check if there are any firewalls in place that was added by your hosting provider that may have been blocking these outgoing connections?
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Saturday, 09 April 2016 14:52
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Thanks for getting back to us you fixed that issue.

Unfortunately that was not possible retrieve PDF, ZIP, Word or Excel file from email to Easydiscuss system yet.

Because different email provider also have their own form of secure email with encrypted for PDF, ZIP, Word or Excel format. In other word, the email attachment is a password protected file, currently we do not know how to retrieve these email attachment (PDF, ZIP, Word or Excel) password from different email provider in PHP.

Now only available for the image when post via email e.g. 'jpg', 'png', 'gif', 'JPG', 'PNG', 'GIF', 'jpeg', 'JPEG'.
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Thursday, 14 April 2016 18:16
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Thanks for the response and explanation...

FYI - Zapier offers email parsing integrations and maybe there's a play for you there to integrate with them 'till you find your own solution... just an idea.
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Thursday, 14 April 2016 18:59
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Hi Petar Elez,

You are most welcome. Thanks for the information that you shared
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Thursday, 14 April 2016 19:18
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