Email Parser issue
By Anil Passi on Saturday, 22 August 2015
Posted in Technical Issues
Replies 21
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The emails sent to a specific mail address are not getting posted to easydiscuss

We have done the following
1. Created an email address, i.e. example xyz@abc.com
2. In Setting | General | Email Parser
Enabled email parsing for xyz@abc.com with password
3. Used URL below to test IMAP connectivity
http://www.anta.net/misc/telnet-troubleshooting/imap.shtml
and it shows me 3 unread emails on xyz@abc.com
4. If I run the cron URL then I get the message
Email batch process finished.
Connecting to: xyz@abc.com

I also went to the Uncategorised category and there is a Category Email Parser. If I enter the same email xyz@abc.com & password at category level, then running cron program gives me message
Email batch process finished.
Connecting to: xyz@abc.com
Connecting to: xyz@abc.com

You will notice that now the parsing happens twice, once at site level from Setting/General/Mail Parser and then again at category level. Yet, no post is created despite there being unread emails in inbox.

I have checked & ensured that the email sender has permission to write into uncategoried category
Note- actual discussion email has been replaced by xyz@abc.com in the above example
hey Anil,

I am really sorry that delay of this reply,

Can you provide us with your Joomla backend and Cpanel access so we can check on this?
Arlex Wong
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Monday, 24 August 2015 10:23
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How do I send you this password information privately? Do you have an email?
Can you email to me on anil@apps2fusion.com
Anil Passi
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Monday, 24 August 2015 14:15
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Still waiting for your response
Anil Passi
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Wednesday, 26 August 2015 07:52
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Hey Anil,

I am really sorry that delay of this reply,

*You can put the information in the optional information field below(SITE DETAILS). Don't worry about privacy. Only Support team can view the information.
Arlex Wong
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Wednesday, 26 August 2015 10:10
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Ok done
Anil Passi
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Wednesday, 26 August 2015 13:45
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Are you guys looking into this, I have given all the information

Its been 2 days since I raised this issue, please look into this asap
Anil Passi
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Wednesday, 26 August 2015 16:44
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Hey Anil,

I am really sorry that delay of this reply,

After troubleshoot long time ago, it seems like your mail mail server certificate is not valid, this is what I getting the debug result : 


[0]=> string(133) "Certificate failure for host.apps2fusion.com: self signed certificate: /CN=host.apps2fusion.com/emailAddress=ssl@host.apps2fusion.com"


After that I disabled ` Use SSL` and `Validate Certificates` option from email parser settings, then I hitting this error : 
[CLOSED] IMAP connection broken (server response)


Then I noticed you using that PORT number is not valid, so I change it 993 to 143 , it should work fine now, can you give it a try now?
Arlex Wong
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Wednesday, 26 August 2015 23:28
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This is brilliant troubleshooting

In email configuration, you have a test button to test connectivity

It should try to validate such issues as well, if possible

But thanks for resolving
Much appreciated
Anil Passi
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Thursday, 27 August 2015 00:06
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You're welcome. Glad to heard your issues resolved.
Arlex Wong
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Thursday, 27 August 2015 00:10
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We haven't tested this yet as I am out n about, but sounds promising, thanks.

Can we create one email address per easy discuss category ?

So, if email goes to discuss.uncat@stackideas.com then posting goes automatically to uncat category

If new email goes to discuss.abc@stackideas.com then new post is auto posted to category abc

N likewise another email for another category

Is that possible ?

Also, can people subscribe to a specific category for being notified as opposed to subscribing at site level ?
Anil Passi
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Thursday, 27 August 2015 00:23
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Hey Anil,

If you want to configure such behavior, you then need to configure this on the category level. Go to Categories > [Click category] and under the "Category email parser" configure it accordingly
Mark
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Thursday, 27 August 2015 01:00
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Now i activate email parser for category " Fusion HCM Functional " and assign emailid "discuss.hcm@apps2fusion.com"

When user send email to discuss.hcm@apps2fusion.com its automatically create post in under category "Fusion HCM Functional"

if user send email with attachments that create post but images inside mail are not open.

Inline image - shown but not open
image attached - shown but not open
PDF file - not shown in post
DOC file - not shown in post

Post link : http://apps2fusion.com/discussion-forum/-25
Anil Passi
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Thursday, 27 August 2015 20:09
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Hello Team ,

We are waiting for your reply.

If attachments are not open in forum post , how could be understand actual issue ??
Anil Passi
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Friday, 28 August 2015 14:32
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Hey Anil,

I am really sorry that delay of this reply,

I am still investigate on the image pop up issue in your site.

By the way, I already clarify with our developer regarding this if the user upload these attachment(pdf or docx) file through email, we will just parse in the image attachment in discussion page.

The reason why is because that was some email attachment encrypted security from email provider (e.g PDF, ZIP, Word or Excel format), these attachment format file will made this as password protected file, so we unable to fetch these format attachment file from email in discussion post.

Unless you attach the PDF or docx format file in the discussion page.
Arlex Wong
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Friday, 28 August 2015 16:55
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Ok no problem
So that we know the capabilities and limitations then we can work around that

So only docx and pdf supported
Or JPEG and PNG as well ?

Just checking supported attachment list
Anil Passi
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Friday, 28 August 2015 17:55
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If upload the attachment via email -> support only image format e.g. jpg, jpeg, png, and etc.

If upload the attachment on the browser discussion ask question page -> support e.g. pdf, docx, and image format.
Arlex Wong
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Friday, 28 August 2015 18:13
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When attaching to email, you said
Docx
Pdf
Png
Jpeg
Gif

When attaching via browser
Docx
Pdf
Png
Jpeg
Gif
Zip


Can you review and make the above list as accurate as possible so that we capture this into our user instruction manual
Anil Passi
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Friday, 28 August 2015 18:35
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When attaching to email,
support : gif,jpg,jpeg,png

When attaching via browser
support : gif,jpg,jpeg,png,zip,rar,pdf,docx
Arlex Wong
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Friday, 28 August 2015 19:26
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Hey Anil,

I am really sorry that delay of this reply,

After investigated, it seems like your current template conflict with Easydiscuss pop up, if I switch to Joomla default template `Protostar` it work fine. Perhaps you can consult with your current template provider regarding this?
Arlex Wong
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Thursday, 03 September 2015 02:29
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it seems I have the same issue. I put one email for general settings email parser
general@email.com put to Uncategorized
, and another email for a category.
catA@email.com ->categoryA
nothing happens when I send an email to catA@email.com

but now each mail send to general@email.com is put to catA...!
Fabrice GOSSART
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Tuesday, 30 October 2018 17:15
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Hey Fabrice,

Perhaps you can update your site backend and FTP access at http://stackideas.com/dashboard/site so we can better have a check?

Do us update in your original thread here https://stackideas.com/forums/how-works-category-email-parser once you updated your site details.
Arlex Wong
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Tuesday, 30 October 2018 17:29
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