By Gary on Tuesday, 13 January 2015
Posted in General Issues
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Hello Team,

Do you have any detail documentation on how the Email Parser work in EasyDiscuss? I would like to see some picture document on how it can be done and how it suppose to work.

I checked the documentation, it only provide how to setup a cronjob and did not show any detail how this function suppose to work.

Can EasyDiscuss Email Praser...

1. Create New Topics in different categories Via Email?
--- What if each thread has its own email alias?
--- Any specific tag can be use for different categories?
----For example: if the plugin see specific tag [chinese recipes] it will put the post into the category [chinese recipes] if the category not fond, it will fall back into the default category?
2. Once user reply to the email, how the plugin Parse the email and put into the content?
--- picture example and workflow will be nice!
3. Any video tutorials I am missing that can help me understand the feature better?
Hi Gary,

I am sorry for the late reply.
Please find your answers below:
1. Create New Topics in different categories Via Email?
>> I believe currently Email Parser only works on a category which already pre-configured in the backend. Here is my screenshot: http://screencast.com/t/gHsGCKwHZl .

2. Once user reply to the email, how the plugin Parse the email and put into the content?
>> Once the user reply to a discussion via email, it goes to the inbox. Then, EasyDiscuss will fetch and process the emails and also checks for the necessary information needed by EasyDiscuss. Lastly, EasyDiscuss will stored it. By the way, all the new posts and replies are processed in mailqueue. Here are the steps:
1. EasyDiscuss mailqueue checks for unread emails in the inbox. (If there is no unread emails, just skip this altogether)
2. It gets all the necessary info on the mail.
3. Then, it checks the subject of the email for the reply. (Get the subject of the email and clean it to avoid any unclose html tags)
4. Checks for the category in the backend. (Since this is a reply, we need to determine the correct category for it based on the parent discussion.)
5. Checks for the user and ACL. (Lookup for the user based on their email address.)
6. Checks for moderation. (If the system is configured to moderate all emails, then we should update the state accordingly)
7. Store.

3. Any video tutorials I am missing that can help me understand the feature better?
>> Currently we do not have any video tutorial to setup this email parser.

If you have anymore question, please don't hesitate to ask us. You can try setting up this first, and if you encounter issue, you can always refer back to us. We are very sorry about the documentation.
Please advise.
Thanks.
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Tuesday, 13 January 2015 13:33
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