Email Notifications Issues - Timestamp and Cron
By Tuan Nguyen on Saturday, 08 August 2015
Posted in Technical Issues
Replies 3
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Hi Team,

I have two questions about email notifications for EasyDiscuss.


- When I do a new posting, I do not get an email notification until I go into Settings > Email Parser > then click on “ Cron URL for your site: <link>”. Only when I click on <link> will I get the email notification, if I do not do this, I will not get a notification.

- When I do get the email notification, the timestamp is wrong (8 hrs earlier than the current time) I have tried to change my Server Time settings but the emails timestamp still show up as 8 hrs earlier. All of my other emails show up correctly so it’s not an issue with outlook (my email client).

Can you please offer some guidance and help on these issues? I have a high traffic site and it is critical I fix this, it does look professional as it is now.

Thank you.
Hey Tuan,

I am really sorry for the delay of this reply as it is a weekend for us here. Please find the response to your inquiries below:


When I do a new posting, I do not get an email notification until I go into Settings > Email Parser > then click on “ Cron URL for your site: <link>”. Only when I click on <link> will I get the email notification, if I do not do this, I will not get a notification.

You will need to setup cronjob to "automate" this. You can learn more about setting up cronjobs at http://stackideas.com/docs/easydiscuss/administrators/cronjobs


When I do get the email notification, the timestamp is wrong (8 hrs earlier than the current time) I have tried to change my Server Time settings but the emails timestamp still show up as 8 hrs earlier. All of my other emails show up correctly so it’s not an issue with outlook (my email client)

Are you on the latest version of EasyDiscuss? If you are already on the latest version and still facing this issue, Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
Mark
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Saturday, 08 August 2015 02:28
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I am also having problems with the time stamp. We are running latest version of EasyDiscuss.

Server time is Toronto, North America , i.e. 11:37:12 and email activity on just created post shows as timestamp of 2018-02-25 16:37:12

Can you please provide whatever solution you found with Tuan's ticket?

Many thanks,

Adam
Clyde Matava
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Monday, 26 February 2018 00:42
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Hey Adam,

Hm, the original poster did not replied to us. Could you please start a new ticket and we'll look into this for you?
Mark
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Monday, 26 February 2018 00:55
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