Email Notifications Have Stopped
By Sam Ray on Tuesday, 02 May 2017
Posted in General Issues
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I believe this is the first post I have submitted in v5.1.6. The email notifications have stopped for sitewide users. Only the administrator is getting the email notifications.

This is for new posts and for re-sending posts.

While you troubleshoot, I have removed the cron job so a test post will not be sent to the end user, but should still be queued to the mail activities when the post is submitted. I also gave the 'support' user full access to post and doesn't require an approval from the administrator so you can troubleshoot. I typically have the super user 'z1naz' submit for approval and the administrator user 'samray48' approve the post, but that isn't working either. You should be able to approve your own post under the 'support' account for testing.

Again, I have temporarily disabled the cron job so your test posts will not go out to the end user and should only queue in mail activities once resolved. At this time, only the administrator notification is being queued and no sitewide users.

See attached screen shots. Please advise as soon as possible - I have a sitewide post 'May Newsletter' and 'Volunteers - Parking Lot Work' that I would like to send out to sitewide users as soon as possible.

Thanks!
Hello Sam,

If the post was already published (with notifications disabled for the post), enabling it again will not send notification a notification because otherwise each time the post is saved, it will then notify subscribers again

Currently it is only possible to notify subscribers by clicking on the e-mail button in the posts listing at the back end but perhaps it could be a good idea that we add something similar to the dashboard posts listing, http://take.ms/XFtsM

What do you think?
Mark
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Wednesday, 03 May 2017 00:01
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I've checked in your site, it seems like you have mis-configuration some of the setting from backend.

Regarding following setting you can't set it to NO if you would like to send out to your site subscribers.
Backend > Easyblog > setting > editor > general > Send Notification Emails (this setting is default option if you set to NO, mean this blog post will not send out any notification to your site subscriber)
Backend > easyblog > setting > general > subscriptions > Entry Subscription

I assume you do not like your author to have permission to change these setting during compose a new blog post, you can actually configure this from backend > Easyblog > ACL > sselect your user group >
- Change Frontpage Contributions
- Change Privacy When Composing Blog Post
- Change Comment Settings When Composing Blog Post
- Change Subscription Settings When Composing Blog Post

Once you set this to NO, mean those author will not able to configure this setting during compose new post and those default setting like notify to subscriber will remain to default as what you configure from Backend > Easyblog > setting > editor > general > Send Notification Emails

By the way, I already help you configured correctly now, you can try resend "Volunteers Needed - Parking Lot Work" this blog post again, it should send out to your site subscriber.

But it seems like your existing blog post already store this "Notify Subscribers" option to NO, so you have to edit those blog post set back to YES, then the system able to send out this new blog post notification to your subscriber when you click resend those notification again from backend.

Hope this will help.
Arlex Wong
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Tuesday, 02 May 2017 16:01
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So many screens, so many options

I don't recall having the option to 'notify subscribers' from within the blog post in the past, but I LIKE it. I want to verify that the author can create a post and turn off the 'notify subscribers' from the blog post so it won't send out the notifications at that time. Later, if the author wants the notification sent out for that particular blog, they go back in to the blog post, turn on the 'notify subscribers', update the post, and then click the 're-send notifications' so that all site wide subscribers will get it at that time. Is that correct?

I do this so that the author can create the initial post and display it on the home page slider, and then when the date of the event gets closer, I want to send out the notification email to subscribers. I typically don't want to notify the subscribers until later, so this 'notify subscribers' within the blog post will work out great if that is the way it works.

thanks for navigating me through the options. Your screen shots were very helpful.
Sam Ray
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Tuesday, 02 May 2017 22:23
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Yes, your response is how I understood it, but may have worded it incorrectly in my response. I'm OK with clicking the mail icon to resend a notification to the subscribers. The dashboard link you suggested would be a great idea and convenient location for the administrator to trigger from.

Thank you for clarity on this issue. I have now used the mail icon to re-send my post successfully!

Once again, I appreciate your time and efforts to help me understand and resolve any issues that I encounter.

Your the best!
Sam Ray
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Wednesday, 03 May 2017 00:13
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You are most welcome Sam and thanks for the input on this.
Mark
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Wednesday, 03 May 2017 00:34
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