Email Notifications
By James on Wednesday, 01 March 2017
Posted in General Issues
Replies 7
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Ok, so while testing Conversekit I have an issue.

It is my opinion that if I am engaging in a conversation using Converskit I should NOT be receiving email notifications. Currently, I receive a new email for every single message that is sent. So if the person I am speaking with sends me 20 messages I get 20 individual emails for each message. NOT COOL!

So, I know that in EasySocial I can manage alerts. The problem is that if I disable alerts and someone sends me a message while I am offline I won't know.

What needs to happen is if Converskit detects that I am online it should bypass the EasySocial alerts. If it detects that I am offline it should send me (1) alert email with a summary of the messages. Or simply a single email saying (User XXXX has messaged you)

James
Hi there,

we are investigating on your issue right now. We shall get back to you soon.

Thank you.
Keren
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Thursday, 02 March 2017 10:16
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yes please, you have to came up with an solution for this.
this is a mail nightmare, my users get angry
n00bster
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Friday, 03 March 2017 14:47
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Our developer still working on it, I will update you guys once we fix in internally.
Arlex Wong
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Friday, 03 March 2017 16:34
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Our developer still working on it, I will update you guys once we fix in internally.


Hey Arlex, just checking to see where we stand on this one.

Thank you,
James
James
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Wednesday, 15 March 2017 05:48
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Hi James,

I am sorry for the delay of this reply.

I've logged this issue into our issue tracker and we will include the fix in the next release of Conversekit

I apologise for any inconvenience that have caused you.
Thanks you for your patience and your understanding.

Have a nice day
Sam
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Wednesday, 15 March 2017 11:29
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is this fixed by now? it seems as my converskit+easysocial is also sending email-notifications for every chat-message even if i am online and have read them already...
Florian Bauernfeind
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Wednesday, 16 May 2018 22:21
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Hey Florian,

This issue is already fixed in EasySocial 2.0.15. When you are online, it wouldn't send you any e-mail notifications for conversations. If you are still receiving e-mail notifications, can you please start a new thread and we'll look into this.
Mark
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Thursday, 17 May 2018 01:02
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