It seems like you have changed your Facebook password which you use to authenticated with Easyblog autopost Facebook feature. you can check my attached screenshot below this is what i hitting when i submit a test post from your site.

Can you try login from your Facebook account which used to setup this autoposting then try re-authenticate again from backend > Easyblog > autopost > facebook > click sign in via Facebook button.

It should able to send out the email notification to your site subscriber, if the issue still persists, can you provide us with your FTP access and elaborate more details how you publish the new blog post from your site?

I have never connected this easyblog account to any facebook account. Did one of the updates do this? Is it possible that my client did this without my knowledge? She only has easyblog access from the front end.

Hi Arlex,
I think I figured this out. I am getting the new client password now. Can you point me to any documentation that explains how this feature should work? It turns out that we did try to link these accounts several years ago but the client was disappointed with the way it worked so she just posts on both accounts manually. We BOTH forgot that the accounts were linked.
Thanks for your help.
Bob

New update. When I try to sign in to Facebook as you instruct, I get the following error:
App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions.
Please advise.

Hi Robert,

It's the weekend for them so I'll post what I think you should do -- no promise it will be the magic bullet.

Go to: https://developers.facebook.com/
Look at the apps you have. Find the one for the site you are working on.
Make it live.

Clear cache on site and browser, try your login again. Should work now.

Hope that helps,

Bridgette

Hey Robert,

New update. When I try to sign in to Facebook as you instruct, I get the following error:
App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions.

You can refer on my attached screenshot below how to make it to live from your Facebook app which you used to configured your site Easyblog Facebook autopost feature. Hope this will help.

If the issue still persists, perhaps you can update us with your Facebook login credentials from this thread first post so we can able to help you check on this?

By the way, thanks for sharing Bridgette.

I have given you client' facebook creds on first post.
I am not understanding your instructions. I logged into Facebook with clients creds but then I don't understand what to do after that. I still get the 'App not set up' error.
Thanks for your help.
Bob

hey Robert,

I have given you client' facebook creds on first post.
I am not understanding your instructions. I logged into Facebook with clients creds but then I don't understand what to do after that. I still get the 'App not set up' error.
Thanks for your help.

I've tried to login from your Facebook user account, but it seems like Facebook required to fill in your security code, you can check my attached screenshot below. You can send me an email regarding this security code. arlex.wong@stackideas.com

Oh, I've checked in your site, it seems like you didn't setup any Facebook app before right? Because I noticed you do not have configured anything from your site backend Easyblog Facebook autopost page.

May i know do you have setup this before? If no, is it you would like to setup now? So I can assist you on this.
What this autopost feature is when you submit a new blog post, it will automatically autopost to your Facebook page as well. But you have to create a new Facebook page.

Arlex,
First, thank you for your patience and assistance.
If I understand you correctly, The client will need to set up a NEW facebook page in order to link them. Is that correct?

To answer your questions; when I first set up this website I did try to set up a link to Facebook with the help of someone on your staff. This was maybe four years ago. At the time it seemed that the best we could do was populate a post with a link to the facebook page. The client was not happy with that solution so I thought we dropped the whole idea. Now I learned that email notifications stopped working several months ago because of a link that was set up to facebook and the client changed her facebook password. I assume that was brought on by an update to EasyBlog.

Ideally the client would like to have the two linked so she didn't have to input every post twice. But I don't know if she is willing to set up a new facebook page. This page has many followers and was set up years ago as well. I will have to ask her after you confirm my understanding.

Regards
Bob Standish

Hey Bob,

If I understand you correctly, The client will need to set up a NEW facebook page in order to link them. Is that correct?

Yes, that is correct.
But I feel weird is because if your site admin didn't setup Facebook app and he also didn't configure the Easyblog Facebook autopost from backend setting page before, by right the system will not allow him to autopost to his Facebook and he won't hit that error message when publish the post.

Perhaps you can consult with your Client and see whether he want to setup this Facebook autopost? If he don't like to setup this, then we can ignore this and check your main email notification issue.

Arlex,
I spoke with my client. At this point she just wants to leave FaceBook and EasyBlog unlinked. She created a new post yesterday and the notifications went out correctly.

Thank you for your help.

Bob

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.