Email Notification Not working
By Cong Nguyen on Thursday, 09 April 2015
Posted in General Issues
Replies 16
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Hi
When I checked Email Activities, the emails have been sent out. But I haven't received any emails.
I used SSH to triger the activities:
wget -O /dev/null "http://domain/index.php?option=com_easydiscuss&task=cron"

Does EasyDiscuss use the same credential that Joomla use in Global Configuration.
We have another component that use the same settings in Global Configuration ( using SMTP mail) and it works fine for that component.

I have checked the spam box but the email isn't there.

Any idea>?
Hello Cong,

I believe your issues are resolved now as per our conversation on skype In case anyone else out there is wondering what this issue is all about, it's because if you are using the SMTP configuration in Joomla's Global Configuration, you need to ensure that the sender email in EasyDiscuss settings > Notifications matches the sender smtp address.
Mark
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Sunday, 12 April 2015 23:57
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Hi Cong Nguyen,

Sorry for late reply to this,

perhaps you can provide us with your Joomla backend and your SSH access so we can investigate on this issues ?
Arlex Wong
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Friday, 10 April 2015 01:49
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Hi
I'm afraid I can't give you SSH access.
Can you remotely login to my machine and we will SSH from mine?
Do you use teamviewer or web-ex for the remote session?
Cong Nguyen
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Friday, 10 April 2015 06:58
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Hi Cong Nguyen,

Sorry for late reply to this,
Perhaps you can provide us with your Joomla backend first?

And can you do some testing from your SSH access cronmail response?

Set :


MAILTO=youremailaddress@hotmail.com

And see what server response to you that result.
Arlex Wong
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Friday, 10 April 2015 18:57
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Hi
How can I send you private message with login info?
I don't understand when you said adding MAILTO to cronmail
there is only: /etc/crontab and I didn't setup anything in crontab.

I use curl to kick off the EasyDiscuss Cron via its own URL
Cong Nguyen
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Friday, 10 April 2015 22:17
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Hi Cong,

Sorry for late reply to this,

You can provide your access in the "Site Details" tab, check my screenshot below.

It okay, let me check from your backend first.
Arlex Wong
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Saturday, 11 April 2015 02:45
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here you go
Please let me know if you need any further information
Cong Nguyen
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Saturday, 11 April 2015 04:13
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Hi Cong Nguyen,

I am really sorry for the delay of this reply as it is a weekend for us here.
Can i have the permission to help you update to latest version of Easydiscuss?
By the way, can you setup a FTP account so that we can troubleshoot on this?
Arlex Wong
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Saturday, 11 April 2015 11:36
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Hi
I attempted to upgrade the site the latest, but the questions' title and description are all blank.
I tried to create new one but it is also blank.
I checked in ADMIN, all questions are there. just the frontpage show blank question/title.
I can't download older version from my account, it says I have to contact support
Please help
Cong Nguyen
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Sunday, 12 April 2015 03:53
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Please find the screenshot below.
I tried to recompile the theme but no luck.
I have overrite the PHP file from previous version and it came back to live
Please let me know when you are available and we will both upgrade it one more time and try to fix it.
Cong Nguyen
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Sunday, 12 April 2015 04:05
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Hello Cong,

I am really sorry for the delay of this reply as it is a weekend for us here. Please provide us with the FTP access so that we can check on this issue for you and also perform the upgrades to the latest version as well.
Mark
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Sunday, 12 April 2015 22:37
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Hi,
Give me few minutes please, to prepare the FTP.
Cong Nguyen
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Sunday, 12 April 2015 22:41
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Here you go
Do you have Skype ? so we can communicate better ?

P/S: please note that I have upgraded the component to latest, but have to use the old PHP file due to the issue I described above.
Cong Nguyen
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Sunday, 12 April 2015 22:43
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Sure, my skype id is marklee_777
Mark
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Sunday, 12 April 2015 23:07
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That's brilliant.
Thanks for your expert knowledge. And thanks for looking at it even on Sunday (night)
Cong Nguyen
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Monday, 13 April 2015 00:05
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Hello,

You are most welcome. Glad that your issue has been resolved now
Ezrul Fazwan
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Monday, 13 April 2015 10:29
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