Well it's not to be rude, I have full understanding for all this. But I must also agree with Richard, and also as Jason started to pointed out don't ever going to make it as an excuse you are a small team, because people are paying for this product and can't never and will never be the costumers fault that you are in shorthanded/small team. I know it was not meant to be put in that way, but it just sounds really wrong
The problem for me was last morning when I was going to work one my site there was an update for Joomla I did believe fine lets do it, then after all kind of weird error come and I was not in the end able to logout or login to my joomla site. I asked my hosting provider for help they did what they could but was not able to to anything with out put my site backup to an older date! That could have cost me allot of money but they was very nice to do this for free. So yes I was kinda a little angry at that time. Give us an update when your products are up to date with Joomla 3.2.0 so I also can update my Joomla. I like what you are providing here at Stackideas it's some nice and clean extension for Joomla. Now I wish you all a good weekend.