Hey there,

It seems that the gif image works fine for me. (Kindly refer the 1st screenshot)

May I know how did you do that caused it just posts a broken image link and shows the URL only?

I apologized that I accidentally post a test comment and the notification had sent 2 emails to 2 recipients. (Kindly refer the 2nd screenshot)

May I know what do you mean "One has all the options to format text, add images etc and the other doesnt have any, just a place to enter your comments." and perhaps it would be the best that you can show us with some screenshots of it so we can have a better understanding.

Hi

Link to blog where you can see it

https://vghl.myvirtualgaming.com/eb-vghl/21-questions-vgnhl-s16-edition#comments

Link to gif source

https://media.giphy.com/media/UlqLDtI8Qc0j6/source.gif

Attached screenshots as well

As for the comment box, I didn't grab a screenshot to show you and it happens randomly . Basically sometimes that comment box has no toolbar meaning the bar above the comment field where you can select options like add an image, bold your text etc. It is just a comment box to enter a comment.

Hey there,

It seems that I still can't replicate on both desktop and mobile version.

Can you try to clear your mobile browser cache before you test again?

If you encounter this again, it would be the best that you can take more alert on it on what did you do previously before it happens again, and update us about it?

Can you go to that blog post and use the gif link that I used and add it the way that I used it in my screen shots and tell me if it shows please?

Hey there,

We did use the gif image link that you shared and test(add) it on the blog post that you mentioned.

After testing a few times, it still working fine for us here.

Do keep us update if you encounter it again.

https://youtu.be/uJUecYCANtI

Hey Fidel,

You can watch my video here : https://www.dropbox.com/s/76vxdr9v09vrlqd/video_2018-09-27_19-22-34.mp4?dl=0

May i know what is your current device?

e.g.
- Android version
- Browser version
- Device modal

Galaxy S9+ SM-G965W
Android Version 8
Samsung Experience Version 9
Android Chrome 69.0.3497.100

Currently i do not have this exact device to test this.

But I tested iPhone, s8, Google Pixel phone, it seems fine.

And I also noticed your page got hit one of the Javascript error, currently I am not sure whether this error will cause this issue or not.

But I've temporary comment out one line of code from this file JoomlaFolder/plugins/system/rokbox/assets/js/rokbox.js on your site, can you clear your mobile browser cache and re-test again then see how it goes?

If the issue still persists, mean this error is not caused this issue then i will revert back the fix.

By the way, I also temporary disable these following plugin on your site as well.
- System - JCH Optimize Pro
- JotCache

Hi,

It works now but I need those plugins enabled and the rokbox activated for different things on my site

Can you please revert and reactivate the plugins. I will trouble shoot from there

Thanks for the findings

I've re-enabled back these 2 plugins on your site, can you clear your mobile browser cache again and see how it goes?

- System - JCH Optimize Pro
- JotCache

By the way, I haven't revert back one line of code from this file yet JoomlaFolder/plugins/system/rokbox/assets/js/rokbox.js on your site , because that Javascript error is coming from this file, if the issue still persists, mean something is not right from these plugin.

Ok we will investigate the rokbox file but we need turned on because we use it for pop up boxes on the site. Please remove the code which you added to disable it.

Thanks guys

You're most welcome, I already revert back the fix from that file.

Finally got a screenshot of the comment box without the tools

I believe this issue is caused by that Javascript error.

It would be best is report this error http://take.ms/27Ri9 to your current template provider.

Do us update if that bbcode bar doesn't render in comment form after they fixed that Javascript error.

Pesky rokbox. Thanks guys.

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.