Hey Meagan,

The count on the front end only displays published users and doesn't include unpublished or pending users unlike the administration area. It doesn't make sense to display the count including unpublished users to your users as they won't be able to see these users

Got it. Didn't realize we had unpublished users.

No problem Meagan I will mark this thread as resolved, but if you have any other inquiries at all, please feel free to start a new thread