By Mario Silva on Thursday, 10 March 2016
Posted in Technical Issues
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Hi,

When EasySocial was installed, later last year, I added a couple of youtube videos without problems. A couple of weeks later, I had to migrate from a shared server to a cloud server but didn't try to add any youtube link up to now. I did try it and got a 500 Server Error and the page stays blank and the url goes back to home. I checked the error log, it points out an error on ubr_upload_pl line 291. I checked php.ini and .htacess files, they look ok...

Would you please help me on this one...

Best regards

Mário T. Silva
Hey Mario,

It seems like your server disable this few php function e.g. phpinfo and phpinfo , you can refer on my attached screenshot below.

Then I unable to check your site hitting what error message is because your server disabled show error function from your site php server.

I debugging until this part of code -> JoomlaFolder\administrator\components\com_easysocial\includes\crawler\helpers\simplehtml.php

Then I noticed the system can't pass this code ->

// LINE 2503 (count from your file)
$charset = mb_detect_encoding($this->root->plaintext . "ascii", $encoding_list = array( "UTF-8", "CP1252" ) );



I believe your server already disable or never install this mbstring (mb_detect_encoding) in your php server.

Can you also consult with your webhosting provider to enable this mbstring in your server? (you also can refer on my attached screenshot below)

Keep us updated then.
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Thursday, 10 March 2016 15:36
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hey Mario,

I am sorry for the delay of this reply,

I've tried to login in your Joomla backend and Frontend, but it seems like you provided that login credentials is not correct, please advise.

Also may i know which group you mentioned at above?
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Thursday, 10 March 2016 11:26
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Hey Arlex,

It is ok now.Sorry for the inconvenience. Please go ahead and try!

The group is the only one group created so far.

To make it easier for you I will leave the EasySocial frontend in English.

Please feel free to change whatever you feel is necessary.

Warm regards

Mario T. Silva
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Thursday, 10 March 2016 12:42
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Hi Arlex,

My congratulations on your hard work and keen discernment on this topic. You hit it bulls eye!

After installing both ZIP library and mbstring (mb_detect_encoding), the situation is solved.

If you care to verify, the video is loaded and plays beautifully on the group.

Warm regards from Portugal,

Mário T. Silva
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Friday, 11 March 2016 02:32
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Friday, 11 March 2016 10:00
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