Hi Ajay Mian,

Sorry for late reply to this,

I suspect that was cache issues, may i know do you have any customization file from your current template?

If yes, is it can temporary rename the file and clear all the cache and see how it goes?

If the issues still persist, can you provide us with your FTP access so we can better have a look?

By the way, I hitting this error 500 - An error has occurred. when I try to login in your backend. Please advise.

Hi Arlex
Thanks for your reply. which cache we have to clear,browser cache,system cache... please let me know.
Backend Details Here:

Hi Ajay Mian,

Sorry for late reply to this,

Yes, you have to clear with your Joomla, browser, template cache from your site.

By the way, I noticed your frosty theme layout is not display properly, may i know do you have any customization in your Easysocial frosty theme? please advise.

My two cents, if there is customization to the template, it's well worth cloning the original template and renaming the edited one. Backups are always handy for troubleshooting.

Thanks heading up on this David .

Hi Arlex,
i don't make any customization in frosty theme. we just copy this theme to themes folder and use it..

Hi Arlex,

I have cleared my browser cache and joomla cache. still profile image and cover photo is not on their places.

Thanks

Hello Ajay.

Did you do css customization for easysocial frosty theme? If not, can I have permission to update your easysocial?

And when I tried access to your FTP, I don't see any easysocial component in your FTP. Did provide the correct FTP for us?

Looking forward for your reply

Hi,
I have not made any customization in frosty theme and we have already update easysocial to latest version.

Please check ftp details:

Thanks

Hi Ajay,

I'm really sorry that delayed of this reply, I have tried to set your site error reporting to maximum, because somehow can't load your site right now.

Can you go to your JoomlaFootFolder/configuration.php and change to 'default' ( check my screenshot : http://screen.stackideas.com/2015-06-10_1918.png )

because I tried to access in your FTP account, but i hitting this :

Response:	421 Too many connections (8) from this IP

Error:	Could not connect to server

Response:	421 Too many connections (8) from this IP

Error:	Could not connect to server

Please advise.

Hi Arlex,

Thanks for reply. you can change error reporting setting in admin as you want.
Click Global Configuration->Server Tab->Error Reporting

Thanks

Hello Ajay,

I am sorry for the delay of this reply.

We are not entirely sure why the themes file for your easysocial is not behaving as it should be. I've checked your template file and you do not make any easysocial modification from there. Can I have the permission to re-install your easysocial components to ensure everything is fresh again? Please advise.

Hi Ezrul,

thanks for your reply. yes you can re-install easysocial.
Find my api key.

Hi Ezrul,
any update???

Hi Ajay,

I am sorry for the delay of this reply.

I've helped you with the installation and adding the following css code for the toolbar inside your /templates/a1cplus/css/a1cplus.css,

body div#fd.es .es-toolbar {

  z-index: 1 !important;

}

It should working fine now. Can you verify it for me?

Hi Ezrul,

Thanks for your support.

Now its done.

Thanks

You are most welcome Ajay.