Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

By right, these will show in archives filter when you archive some of the conversation in Easysocial.

Perhaps you can elaborate more details how to reproduce this issue so we can directly check on your site?

Hello,

Is the PMs moved to the archive folder will be removed after some time ?
We would like to be able creating new folders like Archive where we can stock PMs,

Hi Jan,

I am really sorry for the delay of this reply.

I just checked the source code and the archive should not get deleted over time unless you manually delete from the conversation page.

Thanks Ezrul,
i am sorry but its impossible to find the archived message

try please to put some msg in the archive folder and check some days later.

Hi Jan,

Hm, currently there is no script in EasySocial that will clean up the conversation archive after some period of time and by right the conversation will never get deleted unless the user manually delete it.

Can you provide us with the user that are having the issue with conversation archive here? If possible kindly provide us the exact steps so that we can replicate this issue locally as well.

Please advise.