Hey there,

It seems that when I was trying to access backend, it gave me the following error:

403: Access Forbidden

Your location (MY) has been blacklisted.

Also, when I was trying to access your FTP, it gave me the following error:

Error:	Connection timed out after 20 seconds of inactivity

Error:	Failed to retrieve directory listing

what is your ip address

Did you use this info for ftp:

FTP Username: stackideas@blackchicagonow.com
FTP server: ftp.blackchicagonow.com
FTP & explicit FTPS port: 21

what is your ip address

1.32.38.6

FTP has worked fine now.

try to login now

Hey there,

It seems that it requires an app from EasySocial which is called 'Simgallery' and it is also a 3rd party component.

For now, I had renamed the 'simgallery' folder to 'simgallery_' which is at JoomlaFolder/media/com_easysocial/apps/user/simgallery/simgallery.php and it should be working fine now.

Can you have a try and see how it goes?

I had sims installed and uninstalled it , is it finally gone ?

looks great thanks again

Hey there,

I had sims installed and uninstalled it , is it finally gone ?

I found out that it has been uninstalled.

However, the simgallery in EasySocial's app is not uninstall so this is why it keeps coming out this error.

looks great thanks again

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.