By Me on Friday, 27 July 2018
Posted in General Issues
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Hi,

I made an update of easysocial yesterday and since then, the easysocial menu bar icons are not working anymore.

Can you please take a look at it?

Maybe i did not do the update the good way because after clicking, it asked me to finish the installation, i did not do it as easysocial was already installed...

Thank you for your help.

Regards,
Nadine
Maybe i did not do the update the good way because after clicking, it asked me to finish the installation, i did not do it as easysocial was already installed...

Yes, you should perform that Easysocial installation after you click that update.

Can you do the full backup for your customisation file so I can help you update Easysocial to latest version on your site again?
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Friday, 27 July 2018 19:02
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Hi,

I am sorry, i don't understand.
What do you mean by full back up please?

If i use a backup i will lose all my new users....
Me
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Friday, 27 July 2018 19:37
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I am sorry that i doesn't explained this in my previous reply,

What i mean is do you have modify any code from the Easysocial core file previously?

If yes, you have to do the backup for these customisation PHP file so I can able to help you update latest version of Easysocial on your site.

If not, it will override your current customisation changes after i perform this update.
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Friday, 27 July 2018 19:49
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Hi,

I am sorry, i did not understand.

I did not changed anything exept files in the override folder just as you did also.

I never touch any other files so i guess it is ok
Me
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Friday, 27 July 2018 19:52
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I already help you updated to latest version of Easysocial again, it should work fine now.
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Friday, 27 July 2018 20:13
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Yes, it is !!
Thank you so much for this fast help.
SO next time i will have to do as if it was a new installation and follow the steps,right?

Thank you again for you help.

Regards,
Nadine
Me
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Friday, 27 July 2018 21:42
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Hey Nadine,

You are most welcome Yep, that is correct.
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Saturday, 28 July 2018 00:34
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