EasySocial logo file path in email notification previews
By Cheryl Viirand on Sunday, 30 April 2017
Posted in General
Replies 12
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Hi -

I have successfully customized the logo in EasySocial notification emails by uploading my own logo into the specified folder within my template.

However, when our email notifications are viewed on a cell phone, the user sees the subject line of the email, but the whole 'preview' is taken up with the file path for the logo, complete with the name of our template (which should never be visible to the user). Is there a way to change this? Ideally, html code would be stripped from the preview.

Thanks,
Cheryl
Not sure if I understand you here Cheryl. Would you mind posting some screen shots of this please?
Mark
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Sunday, 30 April 2017 22:11
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I have encountered similar issue as mentioned above. Attached is a screenshot from my phone. The top email was sent to a work email address. The 2nd email on the list was a personal email to an icloud account.
Jonathan Thompson
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Saturday, 20 May 2017 04:48
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Hello Jonathan,

Ah okay I see the problem now and I think it is mainly because we place the logo at the top and these e-mail clients doesn't know that it is a logo. I believe we have found a work around for this in EasyBlog and we'll apply the same fixes on EasySocial.
Mark
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Saturday, 20 May 2017 17:12
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I have encountered similar issue as mentioned above. Attached is a screenshot from my phone. The top email was sent to a work email address. The 2nd email on the list was a personal email to an icloud account.

Hi Jonathan,
Can I know which email services you are using for the first and second email?
Chang
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Monday, 22 May 2017 14:11
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Microsoft outlook + exchange
Jonathan Thompson
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Tuesday, 23 May 2017 07:55
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Hello Jonathan,

Can you download the attached file and upload it into /components/com_easysocial/themes/wireframe/emails/ and let me know if the problem still persists?
Mark
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Tuesday, 23 May 2017 11:49
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Thanks, Mark, I'll give it a try - and Jonathan, thanks for jumping to the rescue with the screenshot!
Cheryl Viirand
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Tuesday, 23 May 2017 11:53
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Thanks, please let me know how this goes.
Mark
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Tuesday, 23 May 2017 12:02
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Appears fixed.

Top email is outlook - work account
2nd is personal icloud
3rd is outlook - work account - different organization than top email.
Jonathan Thompson
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Tuesday, 23 May 2017 17:14
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Great, thanks for updating. This will be fixed in the next release of EasySocial
Mark
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Tuesday, 23 May 2017 18:48
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