EasySocial - cannot change any settings
By Paul Squires on Wednesday, 31 May 2017
Posted in General Issues
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Hello,

I have an EasySocial installation which suggested that I should upgrade it. I got to step 3 and it told me that my licence has expired.

I might renew soon but in the meantime my entire ES settings are now "locked" and jump straight to the install page. How do I make them available again - is there a config switch that I can change?

Thanks in advance,
Paul
It might be the installation not install complete then causing this issue, may i know do you have download full installer before?
Arlex Wong
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Wednesday, 31 May 2017 09:41
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EasySocial flagged that I need to upgrade my version so I clicked the Upgrade button. It was only when I got to page 3 that it reported that my licence had expired.
Paul Squires
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Wednesday, 31 May 2017 14:31
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Hey there,

It looks like your subscription has expired and in order for you to continue requesting for support, you will need an active subscription. If you have already renewed, please let us know so that we can correct this for your account.

Thank you for understanding.
Abdul Warith Norudin
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Wednesday, 31 May 2017 14:36
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Hold on a second...

EasySocial asked me to upgrade. I only knew on step 3 that my subscription had expired, and I cannot back out of this upgrade.

All that I am looking for is to back out so EasySocial is running again.

Can you please let me know as to how I can back out so at least EasySocial is running. I can renew the subscription later.
Paul Squires
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Wednesday, 31 May 2017 17:51
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Hey Paul,

Try open your browser development console on your site and follow my instruction and see what is the error you hitting :

1. right click your mouse and select 'inspect element' option on Easysocial page from backend.
2. Click on the console tag and refresh the page
3. Give us the screenshot what error you hitting.
Arlex Wong
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Wednesday, 31 May 2017 18:16
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So this is what I get when I click Components -> EasySocial -> <any submenu item>
Paul Squires
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Thursday, 01 June 2017 21:03
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Hello Paul,

If you scroll down to the botton, you should see an "Exit Installation" button. Clicking on it should exit the installation. Can you try it?
Mark
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Thursday, 01 June 2017 23:14
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Thanks Mark. All sorted out now. Just some issues that I had to resolve to get this done. Thanks again.
Paul Squires
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Wednesday, 05 July 2017 06:13
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
Arlex Wong
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Wednesday, 05 July 2017 10:16
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