Hey Alberto,

Can you provide us with your Joomla backend and FTP access so we can help you check on this?

By the way, it looks like your subscription has expired and in order for you to continue requesting for support, we would appreciate if you continue to subscription.

here attached the details you requested.
thanks a lot!

Hi Alberto,

Thank you for the information. Justin here, from Stack Ideas' marketing team. We would be more than happy to assist you with your issue. However, from our end, it appears that your EasySocial license has already expires. Have you renewed your license prior to this thread?

We appreciate it if you can ensure that your license is active; looking forward to your response.

i tried 2 times to renew my subscription today but it doesn't work!
my mail is attached here
i tried paying with paypal

i just received the paypal transaction code..

Hey Alberto,

Can you send the payment to us via Paypal, admin@stackideas.com and let us know once that is done? By the way, what errors are you getting from our merchant?

what do you mean with "send payment to us"? i have to send you the details of payment?

When i tried to buy the renewal plan i set my vat number, i choose paypal such payment method, i payed, the page ask me my name, my company and my telephone. i filled in all the fields, click to continue and the page tell me the order is NOT completed successfully..

in my paypal account i see the payment of $89

Hi Alberto,

Thank you for your response. Has the payment made through successfully? If you have successfully made the payment, please provide us with the payment details (unique transaction ID, Paypal email address); you can either provide it here or email it to marketing@stackideas.com.

Should you have not made the payment yet, you can manually make payment by transferring the amount to our Paypal account, admin@stackideas.com.

Looking forward to have you here as a part of the family.

Here attached the details

Looks like the payment has failed, http://screencast.com/t/29And5FXs41n and the funds is probably locked and Paypal will release it shortly.

You can try making the payment via https://sites.fastspring.com/stackideas/pay/SI150806-4202-61115 or to be safe, just transfer the payment to us via Paypal at admin@stackideas.com

My payment status is still in "pending" status. you cannot divert the transaction?

Hey Alberto,

Unfortunately we have no control over this If Fastspring (our merchant) declines the order because of certain errors / possible chargebacks / possible frauds, there is nothing we can do