By QMAXX on Saturday, 19 November 2016
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1. Pinn Items

Pinn Entries from groups & events appear in the normal stream.

2. EasyBlog app can not be installed

3. Admin interface was shot

4. Video module Cuts the video too small
I already applied some fix in your site, those pinned item will not show on your dashboard.

And the docker registration button issue, It seems like we missed up this, I already applied some temporary fix, it should appear that registration button now.

This all fix will included in next release version.
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Monday, 21 November 2016 17:55
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Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

1. Pinn Items

Pinn Entries from groups & events appear in the normal stream.

It seems like that was a bug, I will report this to our developer regarding this.

2. EasyBlog app can not be installed

Can I have permission to help you update your Easyblog to latest version? Because the latest version only compatible with Easysocial 2.x and the blog app.

3. Admin interface was shot

You have to clear your browser cache before you access.

4. Video module Cuts the video too small

I've applied some fix in your site, it should show properly now.
BY the way, I will report this to our designer to fix this in next release version.
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Sunday, 20 November 2016 10:04
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Thank you for your quick response.

2. Oh Okay, sorry I did not think at all. The EasyBlog subscription is only renewed in January. Since I will then immediately get the Bundle version.

Could you, for me, exceptionally, the update on it. So I have the blog posts in the stream.

3. Has done itself

4. Here I see unfortunately no change, even after cache delete. Is now also not so bad.

5. EsayDiscuss is no longer installing with me. I had it on it, but then again removed. And now with the better integration I would use the app but gladly again.

Could you please install the app.

Ps .: For your Supersupport, I have me today the Docker plugin bought.

Best regards
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Sunday, 20 November 2016 10:36
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Thanks for purchased Docker plugin.

2. Oh Okay, sorry I did not think at all. The EasyBlog subscription is only renewed in January. Since I will then immediately get the Bundle version.

Could you, for me, exceptionally, the update on it. So I have the blog posts in the stream.

I already help you updated the blog app in your Easysocial.

Regarding with your Easyblog, do you mean you just renewed on this year January? If yes, I will contact with our sales department to check on this and get back to you on tomorrow.

4. Here I see unfortunately no change, even after cache delete. Is now also not so bad.

Can you check my attached screenshot below and see is it you referring this video module?
If yes, may i know how big you would like to show that video image on the module?

5. EsayDiscuss is no longer installing with me. I had it on it, but then again removed. And now with the better integration I would use the app but gladly again.

Could you please install the app.

Do you mean you would like to use Easydiscuss now? If yes, I will perform an installation for Easydiscuss and discuss app in your site.
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Sunday, 20 November 2016 11:29
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First time Sorry for my bad English …Google Translate

2. I can not update EsayBlog currently because my subscription has expired. I wanted to extend the subscription in January together with EsaySocial.

4. I can not see a screenshot here. I have times a screenshot of me attached. The module is located in the right sidebar.
5. Yes

Thank you for your trouble, your since really top
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Sunday, 20 November 2016 22:07
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When a link is shared, the image is recognized and displayed. As soon as you send the picture, the picture has disappeared.

Is there already a troubleshooting?
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Monday, 21 November 2016 03:23
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Hey there,

First time Sorry for my bad English …Google Translate

2. I can not update EsayBlog currently because my subscription has expired. I wanted to extend the subscription in January together with EsaySocial.

Hm, unfortunately that was not possible to extend your Easyblog subscription.
By the way, I did double check in your site, it should work properly now after I installed the latest version of the blog app into your Easyocial.

4. I can not see a screenshot here. I have times a screenshot of me attached. The module is located in the right sidebar.

I already applied some fix in this file ../templates/jsn_glass_pro/html/com_easysocial/css/custom.css, can you clear your browser cache and see how it goes?

5. Yes

I already help you installed Easydiscuss latest version and the discuss app, can you able to user now.


When a link is shared, the image is recognized and displayed. As soon as you send the picture, the picture has disappeared.

Is there already a troubleshooting?

Can you check my attached screenshot below, it seems like this site -> http://smart-money.net/chartanalyse-dax-30-index-kw-46/embed/ do not have support SSL (https) so causing this issue when you trying to share this link in your SSL site.
This is nothing we can control it, unless that website support SSL.
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Monday, 21 November 2016 12:39
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Okay thank you. Now the Docker plugin is just missing the Register button.

When is attributed to the fact that the Pinn eintrag is no longer displayed in the normal stream?

Best regards
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Monday, 21 November 2016 15:07
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Thank you very much.
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Monday, 21 November 2016 18:05
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Monday, 21 November 2016 18:20
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