Hello Paul,

I am really sorry for the delay of this reply as it is a weekend for us here. Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

Sorry for the delay of this reply, our time zone is very different and i was slepping. I will provide you our FTP acces and user for backend.

Hi Paul,

I am sorry for the late reply.
I unable to login to your site. Can you provide us with super admin access so that we can assist you on this issue.
Warning
You do not have access to the administrator section of this site.

Please advise

Sorry, our time zone is very different. I will provide you access to backend.

Hi Paul,

I am sorry for the late reply.
I have checked your site and it seems like your site is hitting 503 (Service Unavailable). I have google this and 503 Service Unavailable errors are most often caused by your site having met its maximum concurrent connection (simultaneous visitors) limit. You might also experience 503 errors if your hosting account consumes all of its available resources.

Can you consult this 503 issue with your hosting provider and please update us back on this issue once they have replied.
Thanks.

It's fixed, the web is working normal right now. Sorry again. Btw easysocial is working again but the instalation didn't going well. A lot of ppl told me that, now, the webpage is turning crazy because all easysocial stuff is in english and when you are going to look something sometimes the webpage say "The user dont have that application" or something like that.

Thx

Hi Paul,

I am sorry for the late reply.
May I know how can I replicate this issue on your site? Perhaps you can provide us with any screenshot so that we can understand this better. I suspected that your EasySocial might not get installed completely and this maybe the reason why you're hitting this issue.

May I have your permission to reinstall EasySocial on your site? And please backup all your customization on EasySocial because the reinstallation will override the EasySocial files. By the way, it seems like you have already disable our access to your site.

Please advise.

Hello, no. I didnt disable your access to my site, i trust you. Without trust would not have bought your product, right?,

I will provide you photographs:

I pick here:



later here:



So easysocial should send me to the notification but, easysocial send me to my dashboard with that message:



In english is:

Sorry, but you can not display this page because the user did not install the application.


You have all permission to do whatever you need in my webpage. I told you, i trust in stackideas 100%. I will check your permission and i will write again site details but i didnt erased your account.

I see that Yerk logged to comunidadgenesis.es. He is superadmin right now. If you need to close the webpage to reinstall or whatever you need you can do it. I mean, you have full acces and full permissions.

Note: Sorry about my english, i know, it *****, but i tried my best.

Hello Paul,

I just tried to login to your site with the provided login credentials but unfortunately they are not working. Also, please provide us with the user account that has these notifications.

I will send you again the user with her password, i deleted the user and i did it again because i dont know how is going wrong.

w8 a moment, i just found the error.

The user i provided in my last message is working well, i just logged in with.

Hello Paul Guillen,

I'm really sorry that delayed of this reply,
Regarding with your installation issues :
>> Yes, I have tried to run installation of Easysocial in your site, It seems like your server is extremely slow when it comes to file copying. The reason is because when you upgrade EasySocial, it actually performs the backup operation on your site first and since the file copying process is extremely slow. Is it possible provide us with your FTP access so we can manually help you update it?
By the way, I have tried to access in your FTP access but hitting this :

Response:	530 Login authentication failed

Error:	Critical error

Error:	Could not connect to server

It seems like you provided that login credential it not working.

Regarding with you getting this error message "Sorry, but you can not display this page because the user did not install the application." :
>> Check my video link : http://screen.stackideas.com/2015-02-14_1031.swf
>> I have tried to click the notification from the toolbar, it seems like work fine for me without any error.
>> Perhaps you can provide us with which user account hitting this, so that we can reproduce this?

I will provide you FTP credentials again, dont worry.

I will check when 1.3.17 is working well in my site (Sorry, but you can not display... error), meanwhile i will wait for that. Dont worry, first 1 error and later the next one.

Hello Paul Guillen,

I am really sorry for the delay of this reply as it is a weekend for us here.
I have tried to access again with your FTP account, but I'm still can't access

Response:	530 Login authentication failed

Error:	Critical error

Error:	Could not connect to server

Is it possible create another FTP account for us? So that we can try again.

Don't worry, i didnt expect u was working at the weekend. I will try to connect ftp because i dont understand so many problems, really. W8 a moment. I will provide you FTP account in site details.

I will change ftp password btw. The new one is in site details. Is working with Filezilla.

Hello Paul,

I tried to perform the installation on the site but the server keeps reporting 503 Service Unavailable as you can see here, http://screen.stackideas.com/2015-02-15_1528.png . Can you please request your hosting provider to let us know what the exact error message is as there is no way to know why is the server throwing this error.

Im talkint with my host provider, i will copy you the conversation here when it's done.

Here are pastebin:

Feb 15 07:18:52 web124 comunidadgenesis.es: /libraries/joomla/http/transport/curl.php:168 - cURL connected to http://nicheextensions.com/index.php?option=com_ars&view=update&task=stream&format=xml&id=1
Feb 15 07:18:52 web124 comunidadgenesis.es: /libraries/joomla/http/transport/curl.php:168 - cURL connected to http://update.joomla.org/core/list.xml
Feb 15 07:18:52 web124 comunidadgenesis.es: /libraries/joomla/http/transport/curl.php:168 - cURL connected to http://update.joomla.org/jed/list.xml
Feb 15 07:18:52 web124 comunidadgenesis.es: /libraries/joomla/http/transport/curl.php:168 - cURL connected to http://update.joomlart.com/service/tracking/list.xml
Feb 15 07:19:07 web124 comunidadgenesis.es: /administrator/components/com_easysocial/setup/controllers/controller.php:115 - cURL connected to http://stackideas.com/updater/manifests/easysocial
Feb 15 07:20:17 web124 comunidadgenesis.es: /administrator/components/com_easysocial/setup/controllers/controller.php:115 - cURL connected to http://stackideas.com/updater/manifests/easysocial
Feb 15 07:21:05 web124 comunidadgenesis.es: /administrator/components/com_easysocial/setup/controllers/source.php:47 - cURL connected to http://stackideas.com/updater/verify
Feb 15 07:21:09 web124 comunidadgenesis.es: /administrator/components/com_easysocial/setup/controllers/controller.php:115 - cURL connected to http://stackideas.com/updater/manifests/easysocial
Feb 15 07:21:13 web124 comunidadgenesis.es: /administrator/components/com_easysocial/setup/controllers/installation.php:1793 - cURL connected to http://stackideas.com/updater/components/download
Feb 15 07:21:54 web124 comunidadgenesis.es: /administrator/components/com_easysocial/setup/controllers/controller.php:115 - cURL connected to http://stackideas.com/updater/manifests/easysocial
Feb 15 07:21:58 web124 comunidadgenesis.es: /administrator/components/com_easysocial/setup/controllers/installation.php:1793 - cURL connected to http://stackideas.com/updater/components/download
Feb 15 07:22:25 web124 comunidadgenesis.es: /administrator/components/com_easysocial/setup/controllers/controller.php:115 - cURL connected to http://stackideas.com/updater/manifests/easysocial
Feb 15 07:22:29 web124 comunidadgenesis.es: /administrator/components/com_easysocial/setup/controllers/installation.php:1793 - cURL connected to http://stackideas.com/updater/components/download
Feb 15 07:23:43 web124 comunidadgenesis.es: /plugins/system/section/section.php:50 - fopen connected to tcp://gene7conf.com:80
Feb 15 07:26:39 web124 comunidadgenesis.es: /plugins/system/section/section.php:50 - fopen connected to tcp://gene7conf.com:80
Feb 15 07:27:10 web124 comunidadgenesis.es: /administrator/components/com_easysocial/setup/controllers/controller.php:115 - cURL connected to http://stackideas.com/updater/manifests/easysocial
Feb 15 07:33:08 web124 comunidadgenesis.es: /plugins/system/section/section.php:50 - fopen connected to tcp://gene7conf.com:80
Feb 15 07:37:14 web124 comunidadgenesis.es: /plugins/system/section/section.php:50 - fopen connected to tcp://gene7conf.com:80
Feb 15 07:37:24 web124 comunidadgenesis.es: /plugins/system/section/section.php:50 - fopen connected to tcp://gene7conf.com:80
Feb 15 07:37:47 web124 comunidadgenesis.es: /plugins/system/section/section.php:50 - fopen connected to tcp://gene7conf.com:80
Feb 15 07:43:24 web124 comunidadgenesis.es: /plugins/system/section/section.php:50 - fopen connected to tcp://gene7conf.com:80
Feb 15 07:43:47 web124 comunidadgenesis.es: /plugins/system/section/section.php:50 - fopen connected to tcp://gene7conf.com:80
Feb 15 07:45:38 web124 comunidadgenesis.es: /plugins/system/section/section.php:50 - fopen connected to tcp://gene7conf.com:80
Feb 15 07:46:01 web124 comunidadgenesis.es: /plugins/system/section/section.php:50 - fopen connected to tcp://gene7conf.com:80

http://pastebin.com/mCAm7hYD

And the conversation is here:

Welcome to the One.com chat support. We are doing our best to answer your queries soon. We kindly ask for your understanding that our answers may be delayed during busy periods.

You are number 1 in the queue for our customer support. Currently the estimated waiting time is 0 minutes and 11 seconds.
You are now chatting with 'Michelle'
Michelle: Thank you for using One.com 24/7 Interactive Online Support. My name is Michelle. How may I assist you?
you: Hello, good morning and sorry about my english
Michelle: Hi there!
Michelle: No problem.
Michelle: How may I help you?
you: i will copy you a message from stackideas, they are tryng fix 1 error in my webpage
you: I tried to perform the installation on the site but the server keeps reporting 503 Service Unavailable as you can see here, http://screen.stackideas.com/2015-02-15_1528.png . Can you please request your hosting provider to let us know what the exact error message is as there is no way to know why is the server throwing this error.
you: web is http://www.comunidadgenesis.es
Michelle: Please hold on while I check.
you: ofc, and thx''
Michelle: Is this Joomla site?
you: yes
Michelle: What are you trying to install by the way?
you: easysocial, it was installed 3 monts ago, but i was trying to upgrade it and it failed so I contact with support and they said that 10 minutes ago.
you: they are trying install it by FTP
Michelle: What is easysocial?
Michelle: Is it a plugin?
you: component,
you: it is big, about 14mb
Michelle: We will check if this is an issue on our end,.
you: it was installed and atm im trying to upgrade new version
Michelle: I see.
Michelle: Thank you for waiting.
Michelle: We found not issue on our end.
you: dont worry
Michelle: Logs show curl request are successful
Michelle: http://one-docs.com/tools/pastebin/2vY5pKEh.txt
Michelle: Kindly contact developer of easysocial.
Michelle: http://pastebin.com/mCAm7hYD
Michelle: Try that.
Michelle: http://awesomescreenshot.com/0844eu1i84
Michelle: I gave the screenshot as well.
you: perfect¡¡¡
Michelle: Is there anything else I can help you with ?
you: so the error isnt my host provider, right?
Michelle: Yes, no issue on the server.
you: perfect, thx a lot, really.
Michelle: You are welcome.
Michelle: Thank you for contacting Chat Support, feel free to contact us anytime if you have more inquiries.

Hello Paul,

Thanks for getting back to us,

Can you consult with your Webhosting provider again, is there a way can check on your server is it restricted your server unable to extract the zip file automatically when doing the installation? Because I have noticed every time Easysocial installation make a request to your server, then it return back this respond to us.

{"state":false,"message":"Unable to extract  .zip file. Please contact support."}

Keep us updated then after your webhosting provider give you respond.

Dinesh: FTP function in Joomla is not supported on our servers

They told me that.

Hello Paul Guillen,

Sorry for confusion, what i mean is try consult with your Webhosting provider did they enable zip library php information from your site server?

If yes, is it possible revert back your php current version 5.6 to php version 5.4 and see how it goes?

because it seems like your server respond back to us "Unable to extract .zip file" when doing the installation -> screenshot : http://screen.stackideas.com/2015-02-15_1528.png

Note : no related your FTP function.

sorry , I copied the whole message of your post and they replied that. Zip library is enable. I will downgrade to php 5.4 but the last easysocial installation was good with 5.6. In fact, all my joomla site was installed with 5.6 in mind.

Should I uninstall easysocial and install again? The last time 1.3.15 works fine for me.

If i unistall, I will lost easysocial sql tables ? If not, and I can uninstall and install again, I will do that.

php 5.4 enabled.

Hello Paul,

I'm really sorry that delayed of this reply and thanks for downgraded your php version to 5.4 for our investigation of this issues,

It seems like that was not a issues for the different php version, you can upgrade back to 5.6version for your php.

Should I uninstall easysocial and install again? The last time 1.3.15 works fine for me.

If i unistall, I will lost easysocial sql tables ? If not, and I can uninstall and install again, I will do that.

>> If you uninstall, it will not lost your easysocial sql table. But we are not encourage you do that, because that is just a installation issues.

check my screenshot below.
By right, if the php enable this zip function, the error message shouldn't show {Unable to extract .zip } when doing the installation.
Can you consult again with your Webhosting provider and see is there got avoid the server can't do extract the zip file from the server?
Keep us updated then.

By the way, can you check on your original issues "Sorry, but you can not display this page because the user did not install the application.", is it still can able to reproduce this?

Sorry for that delayed.

If i was able to install easysocial so I must to think that my host provider it's ok. Or tell me that i must to say or ask to my host provider please.

I'm going to check "Sorry but you can not display..." issue.



The same, I will give you my account credentials in Site details.

I have another issue at the moment, sometimes easysocial dont load spanish translation. That issue is very weird and sometimes the webpage give 404 error.

Hello Paul,

I am really sorry for the delay of this reply as it is actually a public day off for us here. To be honest with you, this thread is getting really long and every reply you post, is for a different issue. Can you please start a new thread about the new issues that you are facing rather than replying to this thread?

This would be much easier for us to debug your issues since there are several different moderators that are working in the forums area.

ok, enjoy your free day,

Thx for all, i will open 2 new threads.

Thanks for understanding Paul