By Alex on Wednesday, 18 March 2015
Posted in General
Replies 19
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Hi,

I am using latest version of easydiscuss ( 3.2.9599 ) and joomla 3.4 on the site .Currently,I turned on the SEF url and url rewriting from joomla admin panel. I am using easydiscuss tag cloud module to show tags.After turning these features ON, the tag module got disappeared from the site .The tag module works fine for Non sef urls. Could you please advise?
Hi Alex,

I've tested in my locally, it seems like work fine for me.

Can you provide us with your Joomla backend and FTP access so we can help you check on this?
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Wednesday, 18 March 2015 23:48
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Hi,

Provided you the details
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Thursday, 19 March 2015 18:33
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Hi Alex,

I am sorry for the late reply.
I have inspected your site and it seems like it is working correctly. Can you tried clear your site and browser cache and test again?

By the way, i have tried to access to your backend http://yoursite.com/se/administrator but it failed. Can you provide us with the correct link to your backend so that we can further assist you on this issue.

Please advise.
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Thursday, 19 March 2015 22:36
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Hi,

when I publish easydiscuss tag module ..only tag module appears on the page and rest of the page becomes blank. If I unpublish tag module ,rest of the page works fine .please help.

Note : Added admin panel details as well
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Friday, 20 March 2015 20:31
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Hello Alex,

The FTP access doesn't seem to work as I am hitting this error, http://screen.stackideas.com/2015-03-21_0056.png
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Saturday, 21 March 2015 00:56
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Hi ,

Updated FTP url. Please try connecting it now.
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Monday, 23 March 2015 18:26
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Hi Alex,

I am sorry for the late reply.
I unable to access to your backend. When I accessed this url: http://yoursite.com/XX/administrator/?xxxx1 it keep redirecting me back to http://yoursite.com. Can you please provide us with the correct access to your backend?

Hoping to hear from you again.
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Monday, 23 March 2015 23:05
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Hi,

I have updated the site details . Checked by login in with the same details.Please fill all the details mentioned in the site details .
Hope this time you can connect to site.
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Thursday, 09 April 2015 14:56
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Hi Alex,

I have inspected your site and it seems your site is hitting this error:
Fatal error: Maximum execution time of 30 seconds exceeded in /xxx/libraries/joomla/database/driver.php on line 1325
Can you consult with your webhosting provider and ask them to increase max_execution_time = 300 and see if this resolves the issue.

Looking forward to hear from you again.
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Thursday, 09 April 2015 16:19
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Hi,

Can you please check error by logging in to admin panel as I haven't modified this module.
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Monday, 20 April 2015 18:37
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Hello Alex,

The provided FTP still not working for me. Please advise.
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Tuesday, 21 April 2015 11:40
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Hi,

This issue is still there. I have moved my site to cloudaccess. Have added new site details .Hope you able to connect to this site.
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Friday, 17 July 2015 14:52
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I cannot access the back end of your site with the provided url. It keeps redirecting me back to the front end.
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Friday, 17 July 2015 15:08
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Hi,

I can access the site admin with the same url that I mentioned ..Please check once again n let me know
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Friday, 17 July 2015 20:46
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Nope it is still redirecting me back to http://sestaging.eu/ with the special admin link that you provided.
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Sunday, 19 July 2015 15:42
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I can access the link. Don't know why it is redirecting you to site's frontend. Is there any other way to check this issue?
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Monday, 20 July 2015 22:05
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Hi Alex,

Can you consult with your Webhosting provider regarding this redirection issues?

Maybe your server blocked our current IP address, so we can't access with the special admin link that you provided.

By the way, this is my current IP address - 175.145.128.249
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Monday, 20 July 2015 23:07
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Hi ,

I have changed the setting.

Access admin as - http://sestaging.eu/administrator/
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Wednesday, 22 July 2015 13:41
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Hey Alex,

I am sorry that delay of this reply,

Yes, I can replicate this issue in your site, by the way, I have temporary disable that Easydiscuss tag module now, can you provide us with your FTP access so we can troubleshoot on this? I have tried to access as you provided that login credential at above, but it not working.

Response:	530 Login incorrect.
Error: Critical error
Error: Could not connect to server


If I enable SEF and "Use URL Rewriting", I will hitting this following error :

Not Found

The requested URL /answers was not found on this server.

Apache Server at sestaging.eu Port 80

May i know did you have consult with your Webhosting provider regarding this?
Looking forward of your response.
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Friday, 24 July 2015 17:48
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