Hi there,

You should be able to configure them accordingly based on your categories as you can see here http://take.ms/DBzKd. You should assign your users accordingly based on Joomla users groups accordingly. By configuring this, you can limit them accordingly.

Other options also, you can also enable this settings http://take.ms/mdM0m where those discussion will be private. Only you and Moderators can see them.

Please give it a try first and see how it goes. Hope this helps.

Other options also, you can also enable this settings http://take.ms/mdM0m where those discussion will be private. Only you and Moderators can see them.

Do you mean the IT team and the client?
So other clients will not see that? also another support team from another department will not have access to that?

Hi there,

Do you mean the IT team and the client?

Yes it is, but it will always be based on your categories, who can moderate them as you can see here http://take.ms/EM286

So other clients will not see that? also another support team from another department will not have access to that?

If those supports team(from another apartment) on same Joomla users groups, they can see them also. You will need to assign them accordingly.

perfect,
We would like to predefine all common issues.

Is that possible to create: drop down issues: that user can select:
Example:
Under category IT Support:
we will define different issues:
Printing Problem, Computer Login Problems, New Computers Username Request, Computer Password Reset, New Computer set-up, Equipment set-up,No Internet, WIFI Problems, Software Install MS Office, software issue except MS Office, Google Chrome, Internet Explorer, Firefox, Wireless Connections, Hardware Problems, Virus/Malware, Server Problem, Windows Updates, Assembly Request, keyboard or mouse not working, blue screen, black screen, empty desktop, monitor issue, computer keeps rebooting, computer is not starting, data recovery, Business laptop set up, Business tablet set up, Other/General

All the above will be as list.

What is the best way to address this.

Thank you so much.

Hi there,

You should be able to include them here http://take.ms/13EJs and select them http://take.ms/NJGBv. Or maybe you can create tag http://take.ms/bnMRw so that your customer can choose which tag those discussion belongs to.