EasyBlog update fails
By Giulia Magnesa on Wednesday, 08 February 2017
Posted in Installation Issues
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Hi
In the EasyBlog dashboard I have following message:

Requires Updating
Installed Version: 5.0.41
Latest Version: 5.0.42

After I click to Update Now, I have the message:
Downloading Installation Files...
Failed
There are some updates performed on the launcher to fix builds prior to 5.0.42, you will need to download the latest 5.0.42 launcher from https://stackideas.com/dashboard

I have downloaded latest launcher package and when I try to install it by extention manager, it fails:

Warning
JFolder::create: Could not create folder.Path: /var/www/vhosts/test.pcvuescada.com/subdomains/blogtest
Warning: Failed to move file: /tmp/php81Hfpb to /var/www/vhosts/test.pcvuescada.com/subdomains/blogtest/httpdocs/tmp/com_easyblog_launcher_pro_5.0.42_joomla.zip
Error
Archive does not exist
Unable to find install package

Could you help me?
Hey there,

I am really sorry for the delay of this reply as it is a public holiday for us here.

It seems like that error is because some of the folder directory file is not writable permission so it failed.

Can you double check from your backend > System information > file permission and see is it all set to writable permission except configuration file?

if the issue still persists, can you update your Joomla backend and FTP access at your first post so we can better have a check?
Arlex Wong
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Thursday, 09 February 2017 12:58
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They are set to writeble except for Configuration.php, log and temp folder

Is it possible I have downloaded the wrong package file?
Giulia Magnesa
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Thursday, 09 February 2017 16:39
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This 2 log and temp folder have to set writable permission, because when you upload the installer from the Joomla backend, it actually will temporary store the temporary file into the tmp folder.

Can you try set to writable permission and see how it goes?

If the issue still persists, can you set your login user account to have superadmin privileges so I can better have a check?
Arlex Wong
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Thursday, 09 February 2017 17:08
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I cannot change the privileges, IU have to ask to my provider
Giulia Magnesa
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Thursday, 09 February 2017 20:17
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Alright, keep us updated then.
Arlex Wong
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Thursday, 09 February 2017 20:20
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There was a problem with path of temp and log folders
Now it works
thank you
Giulia Magnesa
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Monday, 13 February 2017 18:13
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Hi Giulia,
You are most welcome and thanks for updating us. Glad to hear that your issue has been resolved now.
Raymond
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Monday, 13 February 2017 19:39
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