By wecombine on Friday, 13 April 2018
Posted in Technical Issues
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dear stackideas-team,

as asked on this forum-post, i start a new thread
https://stackideas.com/forums/easyblog-subscribe-gives-blank-pop-up#reply-407069

after updating, the suscribe module doesn't work smooth:
- the first submit works, but it doesn't delete the entered values. if you click again, a blank pop-up comes.

looking forward for feedback,
cheers,
bart
Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

It seems like you provided us that FTP login credentials no longer work, this is what i hitting now :


Command: PASS ************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server


Actually that is an issue it doesn't return a message on the pop up, it should show this correct message on the pop up.


Du hast den Blog dieser Seite bereits abonniert. Für eine neue Registrierung bitte eine andere E-Mail-Adresse wählen.
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Saturday, 14 April 2018 11:03
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sorry, for the late response.
can you please check now the ftp?
it should work well now.
thanks,
bart
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Tuesday, 17 April 2018 18:02
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Can I have the permission to update your site Easyblog to latest version? Because we just released this just now.
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Tuesday, 17 April 2018 18:06
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please, wait. i can do it later and give you feedback.
thanks
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Tuesday, 17 April 2018 18:15
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Alright, keep us update then if the issue still persists.

By the way, currently that subscribe module doesn't automatically clear the textbox field text after someone subscribed, but the pop up should work fine now.
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Tuesday, 17 April 2018 18:53
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i have just updated and the same problem happens:
first subscription works well, 2nd click on the buttons gives an empty popup.

looking forward for feedback,
bart
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Wednesday, 18 April 2018 18:31
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After checked further, it seems like you have customised your subscribe module and override into this file -> JoomlaFolder/templates/wh15/html/mod_easyblogsubscribe/default.php which caused this issue.

I already applied some Javascript code into your customised file, it should show the correct pop up now, can you give it a check again?
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Wednesday, 18 April 2018 19:23
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it works perfectly! many thanks
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Wednesday, 18 April 2018 23:04
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You're most welcome, glad to heard your issue resolved.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding
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Wednesday, 18 April 2018 23:21
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