By Alex on Thursday, 04 September 2014
Posted in General
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Hi,

I am using easyblog 3.9.15790 and earlier the blog subscribers used to receive mail when someone adds a comment to a blog. But currently this functionality has stopped working. i haven't changed anything still receiving error in console (500 internal server error) . Could you please check?
Hello Alex,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
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Friday, 05 September 2014 01:59
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Hi,

I have added FTP details of dev site .Please check
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Friday, 05 September 2014 13:36
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hello Alex,

Sorry for late reply to this,
I have turn on the Error_reporting to Maximum, i noticed this error message we already solved in the latest version of Easyblog, please have a check the error message below my screenshot.
Because I knew you have do a lot of customization in your site, can you check which file you're not updated as well?

By the way, I have tried to access in your FTP account, but hitting this :

Error: Connection timed out
Error: Could not connect to server

Please advise.
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Friday, 05 September 2014 14:58
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Hi,

Please try connecting to ftp using the the port I mentioned in site details and let me know if your are able to connect.
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Friday, 05 September 2014 21:33
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Hello Alex,

I am really sorry for the delay of this reply as it is a weekend for us here.
I have follow the port but I'm still not able to access.
Status:	Connecting to xxx.xxx.xx.xxx:2022...
Status: Connection attempt failed with "ETIMEDOUT - Connection attempt timed out".
Error: Could not connect to server

Can you try temporary backup all your customization file first then update all the original code and see is it help or not? Because I have tried to install the OSE Fileman in your backend, it seems like not working at all. Please advise.
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Saturday, 06 September 2014 13:25
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Try connecting with the hostname I added in FTP Url. Let me know if it works.
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Monday, 15 September 2014 19:21
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Hello Alex,

Sorry for late reply to this,
I have tried to access in your Joomla backend (Protection area) and FTP access(unable to access), it seems like still not working.
Can you try find this file from your backend or from your customization file area? Then modify to this following code, it should fix your issues.
JoomlaFolder\administrator\components\com_easyblog\tables\subscription.php
LINE 65

	public function store($updateNulls = false)
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Tuesday, 16 September 2014 01:34
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Hi Arlex,

It fixed the issue !!! Thanks !! : )
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Tuesday, 16 September 2014 14:59
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Hello Alex,

You're welcome, glad to heard your issues resolved.
Have a nice day !
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Tuesday, 16 September 2014 21:37
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