By James on Tuesday, 05 April 2016
Posted in Technical Issues
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Greetings,

We are running EasyBlog installed version: 3.9.18613 on Joomla! 2.5.28 and have an error on what is apparently the EasyBlog "Registration" page. The page can be visited at the URL provided under "Joomla Site Access." As you can see there, the error message reads: "ReCaptcha plugin needs a public key to be set in its parameters. Please contact a site administrator."

Well, what happens when the site admin doesn't know what the heck the problem is? I cannot even locate this page, assuming it is not auto-generated by EasyBlog, within the Joomla/EasyBlog interface to see what a "public key" might be in its "parameters."

That would, I suppose, be a great starting point, just accessing this page in the interface, or at least learning whether or not it is somehow auto-generated by EasyBlog or not.

Somehow, visitors to the site are landing on this page (I am not sure how they get there, as I seem to have this disabled, see screenshot attached) while I myself cannot find a way within the site to reach this page. I can only get there myself through a link within Google Analytics, which also shows quite a few users ending up there.

Needless to say, I'm a newbie to put it nicely, and don't often interact with the EasyBlog interface, so there may be something right under my nose that I am missing.

Any help greatly appreciated. Thanks.

James
Hey there,

It looks like your subscription has expired and in order for you to continue requesting for support, you will need an active subscription. If you have already renewed, please let us know so that we can correct this for your account.

Thank you for understanding.
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Tuesday, 05 April 2016 10:05
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