Hey ebi,

It seems like this error we didn't encounter before,
*You can put the information in the optional information field below(SITE DETAILS). Don't worry about privacy. Only Support team can view the information.

thank you

Hey Ebi,

I have tried to access in your backend, but I hitting this :

This web page is not available

I suspect you have installed firewall to block other IP address access in your site right?
If yes, this is my current IP address - 175.145.128.214 , can you unblock my IP address so I can access and check on this issue?

hey Arlex Wong
i unblock your ip
please check it
thank you

Hi Ebi,

I am really sorry for the delay of this reply due to the different timezone here in our country.

It seems like our ip address here has changed to : 175.142.155.189 . Hence we are still unable to access your administration page from here. Since we are using dynamic ip address instead of static ip address, perhaps you can temporarily disable it first so it will be easier for us to access?

Please advise.

hi Dear,
unblock it ip
Best regards

Hi Ebi,

I am sorry for the delay of this reply.

I am sorry but by the time you replied to the post our ip address has changed again . Here is our new ip address now : 175.143.130.4 . For your information our internet provider will constantly change our ip address due to the security purpose and nothing we can do to alter this behavior. Perhaps like what I suggested earlier in my previous reply you can temporarily disable your firewall or any ip restriction methods on your site so that it will be easier for us to access your site.

We are sorry for the inconvenience caused.

hi dear,
install component in UK host
please check it,
set new information in Site Details
thank you

Hi Ebi,

I am sorry for the delay of this reply.

It seems like the issue is only occur when your feed importer is using "Get full text from feed" during the import. However the issue seems to only occur with this feed url, http://www.zoomit.ir/home?format=feed and we are currently investigating on the issue and will get back to you once we have found the solution. Thank you for your kind understanding.