EasyBlog emails are not sent
By Phivos on Tuesday, 23 February 2016
Posted in Technical Issues
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Dear support,

We face an issue that we cannot find out how it came up. The EasyBlog emails stopped being sent although these are listed in the EasyBlog>Mail activity and the cron is set up correctly. The emails have been sent correctly for the last 6-8 months and the cron is set up correctly. In addition, if we click manually to send the emails this function does not work.

The last thing we did on the website that probably triggered this issue, is that we installed "admin tools" firewall. We disabled "admin tools" plugin and replaced the ".htaccess" file with the original one in order to disable the firewall but the issue persists. So, we have run out of ideas.

Can you please have a check?

Regards,
Hey Phivos,

It seems like your site using SSL, so from the cron.php file you have to change to use 443 port, because this 443 port is support SSL.

Example :


$fp = @fsockopen( $host , 80 , $errorNum , $errorStr );



// Replace with

$fp  = @fsockopen( 'ssl://' . $host , 443 , $errorNum , $errorStr );


I believe after 5 minute should be sent out all of your current pending emails. Keep us updated then.
Arlex Wong
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Wednesday, 24 February 2016 23:59
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Hey Phivos,

If the e-mails in the email activity is already marked as sent, then the culprit is most likely due to your e-mail settings under Joomla's Global Configuration. You might want to check with your hosting provider about this.
Mark
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Tuesday, 23 February 2016 03:00
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Dear Mark,

Thanks for the prompt reply, in the morning hours as per your timezone. A reply tomorrow business hours would be great as well!

The issue appears only with EasyBlog. EasySocial and rest emails work correctly.

We noticed that EasyBlog does not release the emails (the emails are not marked as sent). Even if we select to send them manually the emails are not marked as sent. We believe this is due to the "admin tools" recent installation but we cannot tie the incident to "admin tools", because when we disabled it the EasyBlog emails not sent issue was still there. How can we see what conflict is there?

Please leave it for tomorrow. We do not want to bother you after midnight hours.

Regards,
Phivos
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Tuesday, 23 February 2016 03:18
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Looks like it is most likely caused by your cron setup. I tried accessing the url manually via https://penaltara.com/index.php?option=com_easyblog&task=cron and it seems to be sending out emails

What I am suspecting is that, admin tools may be blocking the request from "wget" or "curl" from your cronjob.
Mark
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Tuesday, 23 February 2016 03:20
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Dear Mark,

Thanks for the amazing support.

At least now we have something to contact akeeba admin tools support. Please leave this ticket open in order to see how we will solve this.

Regards,
Phivos
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Tuesday, 23 February 2016 03:53
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Hey Phivos,

You should try to turn off admin tools temporarily and leave it off for several hours just to see if the cronjob executes correctly.
Mark
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Tuesday, 23 February 2016 09:07
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Dear Mark,

We have it disabled for around 15 hours now. The emails are not sent. We contacted akeeba admin tools support and they said that from the moment that their extension is off and the issue persists then it shouldn't be caused by their extension. In addition, they requested from us to check the error log for any 403 error at the time the CRON job is triggered.

We checked the error log but we did not find such an error. In addition, for the first time we came across the many notices created by EasyBlog in the error log. If you check the error log you will see that 99% it contains EasyBlog notices.

We are at a dead end unfortunately. We use EasyBlog for 6-8 months now. This is the first time that the emails stopped being sent and it happened immediately after the installation of admin tools, although we cannot prove that this issue relates to admin tools installation.

Please help.

Regards,
Phivos
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Wednesday, 24 February 2016 05:10
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Hey Phivos,

I am sorry for the delay of this reply, can you provide us with your cpanel access which you setup the cronjob in your server?

Also is it possible to assign you provided that user account to have the full access in your admin tool web application firewall page? Because now I hitting this following error :

Error

You are not authorised to use this feature
Arlex Wong
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Wednesday, 24 February 2016 23:29
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Dear Arlex,

Where shall I send you my cloudaccess.net log in details?

In addition, please note that the admin tools firewall is disabled since yesterday. In order to login you have to put a password in the grey box below. I will send you together with the above.

Shall I send it to support@stackideas.com?

Regards,
Phivos
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Wednesday, 24 February 2016 23:35
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Ok sent to that email.
Phivos
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Wednesday, 24 February 2016 23:43
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You can edit on your first post and put all of your details into `optional information` area, because only our support moderator can view it.
Arlex Wong
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Wednesday, 24 February 2016 23:43
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Ok done in the "Additional Message" area.
Phivos
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Wednesday, 24 February 2016 23:45
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Dear Arlex,

Thank you for the valuable support and sorry for the inconvenience.

We have been using SSL for the last 10 days. In the beginning we were using SSL through .htaccess file. Before three days we installed the firewall and on the same day we installed the SSL plugin, and so we stopped using the .htaccess file for the SSL. Somewhere there the bug for the emails appeared. For sure we do not have this issue for the last ten days.

Thank you for your time.

Regards,
Phivos
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Thursday, 25 February 2016 04:35
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You're weclcome Phivos

If you switch back to use .htaccess file for the SSL and see that email is it still work?

Because now I checked back from your backend Easyblog Mail Activities page, all pending email seen all sent out already.
Arlex Wong
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Thursday, 25 February 2016 10:35
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Dear Arlex,

Sorry for not mentioning this above. You have fixed the issue. Everything functions properly.

I then just mentioned why probably we didn't face the issue at the first place, that's why we were misleaded by the admin tools installation.

Thank you.

Regards,
Phivos
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Thursday, 25 February 2016 13:14
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It okay, Glad to heard your issue resolved.
Arlex Wong
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Thursday, 25 February 2016 14:11
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