Hello Zafar,

I am really sorry for the delay of this reply as it is a weekend for us here.
Could you mind provide us your backend and FTP access so we can have a better look on your issue here? Please advise

By the way, it looks like your account isn't tied up with any subscriptions on our site.
Is there any mistake on our end?
Would it be possible for you to contact us at https://crm.stackideas.com
and provide us with the order reference and your username so that we can fix this up for you?