Hello Rift,
To be honest with you, our answers would definitely be biased to our own products of course
It would be a no brainer if we were to recommend you a product that is not created by us then there is no point creating EasySocial
In terms of what EasySocial offers, what I would strongly do, is to recommend you to try out our demo at
http://demo.stackideas.com and try out their demo and perform your own comparisons.
As for our support, I wouldn't really need to brag about this but looking at our track record, I am very sure that most of our customers are pretty happy with our support
As for comparison of prices, EasySocial Professional is $99 for 6 months of updates as well as priority support. JomSocial on the other hand, I believe is $149 for 6 months of updates as well as support.
Hope this helps you with your decision and definitely looking forward to have you on board with us