Hello Kunjan,

If you want that user will not be able to subscribe the same plan again then it's possible to restrict them .
Go to backend >> Payplans >> Configuration >> Advance and set Display Existing Subscribed Plans to No. Once user subscribed the plan user will not be able to subscribe same plan again.

Let me know if you have any query.

Hi Manisha,
Let me explain with an example
we have currently following plans

Plan A:
Indices

Plan B:
Forex

Plan C:
Commodities

Pland D:
Indices/Forex/Commodities Combined

Limited Offer Plan (Pland E)
Indices/Forex/Commodities Combined



One of our subscriber had Plan A subscription (Indices Only) for a month.

But as we offered a new Limited Plan with Limited Offer which includes all 3 Markets, He has subscribed this plan yesterday.


So my question is:
Do i have to discontinue his Plan A manually or that happens automatic. Like no renewal on next month.

Thanks,
Kunjan

Hello Konjan,

Your all plans are of recurring type , so you need to cancel the Plan A manually for the user's who have duplicate subscriptions.
Let me know if you have nay query.

Hi Manisha,
I really appreciate the support we are getting . Well i have an issue here. We have a subscriber whose plan is active. As we offered a new plan with less price he subscribed to the new plan. So i want to cancel his older plan but when i do so the system is unable to cancel the old plan. What shall i do now.. I have attached the screenshot. Hope it helps

OR shall i just expire him from the older plan?

Hello Kunjan,

Can you please tell me the subscription id which you want to cancel, so i can check this issue.

Its the second one as seen on the screenshot (one with indices only)

Hello Kunjan,

I checked and found that cancellation of payment on your sagepay account is no available.
see attached screen shot.
Please contact to sagepay team about this , they will help why cancellation is not supported on your account.

Hi Manisha
Thanks i will ask them.. I have one more issue .. need a quick help... We had a subscriber who paid 2000 via paypal and we had to refund him 500.. After refund his subscription is on hold.. Shall i simply make him active again or there are some different procedure to add invoice or something?

Hello Kunjan,

Once subscription marked as hold, no further action performed on this.
You need to create new subscription for this user.

Let me know if you have any query.

Thanks Manisha,
So that means i go to Users > Apply Plan? And this is going to be manual everytime right?

Hi Manisha,
I appreciate your great support.
What shall i do for this? My client is waiting so need to hurry about this.

Hello Kunjan,

Your welcome.

You need to create new subscription from Subscription tab. Create new subscription then add invoice to it and add transaction then save it.

Let me know if you have any confusion.

Hi Manisha,
I did it already before your message.. I did from the User > Apply Plan... will it make it difference?

Hello,

No difference, both will work as same. As i checked your site, you are applying recurring payment from admin, so further payment will not taken from paypal automatically. How user will ne renew after an year. You need to activate their account from backend on next recurrence.

Thanks a lot Manisha

Your Welcome