Hi there,

It seems like you are requesting support for other domain rather than the one you registered with. Please understand that Pro versions only entitles you to support for 1 domain only.

Should you require support for additional domains, please consider upgrading your license to the Developer version or purchase an additional subscription for this site.

Thanks for your understanding.

Hi Abdul,

Thank you. Where can I see the registered domain?

Regards,
Mark

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

You can check it from your dashboard here https://stackideas.com/dashboard under 'Manage domain' section.

If you never request support for that licensed Easysocial domain, then you can request us to help you switch the licensed domain to another domain.

When I request to download my information I never get a message that it is available/ready to download.

Regarding with your original question, you can read our documentation here https://stackideas.com/docs/easysocial/administrators/configuration/general-data-protection-regulation , in order to work, you have to setup cronjob on your site, this cronjob command is different than the original one which handle send out email notification to your site user.

This is the cronjob command you have to setup on your server : (different hosting has the different wget path)
[gist type="php"]
/usr/bin/wget -O /dev/null "http://yoursite.com/index.php?option=com_easysocial&crondata=1";
[/gist]

If that user has a lot of data, he have to wait for system collect all the data from this user, then it will send an email notification to the user once all the different data already archive it to 1 zip file.

Keep us update if wait for few day still unable to receive any email notification regarding this after you already setup this cronjob on the server.

Hi Arlex,

Thank you very much! It's probably the different cronjob, I didn't know that it's a different one. That makes sense

Regards,
Mark

Hi Arlex,

I see that there are two different domains. Easysocial has the right domain, the others don't. Can you please change the domains?

Regards,
Mark

Hi Arlex,

Thank you 2 times The cron did fix the issue and the domains are correct now!

Regards,
Mark

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.