By François on Monday, 02 December 2013
Posted in General Issues
Replies 17
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Hi,
I try to insert a pdf attachment in a post.
In the media manager I an add my file, when I click on the "insert" button, I get a window saying I'm on the way (with hide and return to the Dashboard choice at bottom) but nothing attached to my post.
I suppose that I'm missing something more, but I don't find !!
If you have an idea...
Thanx and regards
Thanks, I have attached it into the blog post
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Saturday, 07 December 2013 23:57
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Hello Francois,
'
Sorry for the late reply as it's the weekends. I tested this in my local and uit is working correctly. May i have your site's backend and FTP access to check this out? Please advice.

Thanks!
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Monday, 02 December 2013 02:11
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Thank you for your answer !!

Take a while to finish your week-end in peace

Here they are !!
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Monday, 02 December 2013 03:27
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Hello,

I am really sorry for the delay of this reply as it is a weekend for us here. I tried to login to the site but I seem to be hitting some errors here, http://screencast.com/t/0kvAkQCkEqN . Can you please advise?
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Monday, 02 December 2013 09:30
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Hi Mark

As I didn't remember which password I set, I provided a new one : which one I tested and is working !
Sorry for the setback
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Monday, 02 December 2013 16:59
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Hello Francois,

Sorry for the late reply. I have just tried to login and create an entry in your site but i am getting this error

>> Vous ne disposez pas des droits pour ajouter une entrée.

Please set the use you sent us to Super User group.

Thanks!
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Monday, 02 December 2013 19:06
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sorry too for the late reply, I was away for a couple of days

The account is set to super user group.
I don't see what you mean, perhaps in the extension settings you'd like I allow super user to post ?? Because actually only athlete can do it

I set your account to super user AND athlètes group.

Let me know if it's ok with this !
Regards
François
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Thursday, 05 December 2013 15:29
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Hello Francois,

Sorry for the late reply. I just tried to upload and embed a pdf file with no issues http://screencast.com/t/xxQwsBobszO can you send us the PDf file you are tryong to embed? Please advice.

Thanks!
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Thursday, 05 December 2013 16:32
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Hi Adelene

Happy to know that you embedded a file with no issue ! That's the first step...
So I don't see what I miss
Here are 2 attachments
1 is a screen shot of what I have displyed while trying to embed a file (pdf) : screen keeps on this window !
2 is the file I try to attach (but I tried another one on another post with the same result and behaviour (I can select it and get it uploaded in "myfile", I can click on the "insert" button, then it seems to loop))

note : It's the same with the use of either 'insert from local drive' or insert from 'media manager'
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Thursday, 05 December 2013 19:45
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Hello Francois,

So sorry for the delay in getting back to you. I still can't replicate your issue As you can see here http://screencast.com/t/DfnLJnJD Did you try click on the back to dashboard button? Please advice.

Thanks!
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Friday, 06 December 2013 11:21
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Adelene,

I see !!
I don't understand why it keeps on the insert window on my side (I tried from several computers in 2 different places)...
The last thing I'll ask you is to insert the "BESSANS-SPRINT-HOMMES.pdf" file (already in the media folder) in the "Stage Bessans." post from Arnaud

After that, I'll check on my side with more time what can be wrong or what I miss (perhaps we can't add when post already existing ??)
On your side, I'm sorry to make you waste your time...
Thank you for your support and regards
François
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Saturday, 07 December 2013 16:13
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Hello,

I tried to access your site but I don't seem to see any "Stage Bessans" folder.
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Saturday, 07 December 2013 18:34
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Hi
It's not a folder, it's a post from the user Arnaud
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Saturday, 07 December 2013 19:43
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Can you please provide me with the link to the blog post? I'll embed it into the entry for you
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Saturday, 07 December 2013 22:06
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Saturday, 07 December 2013 22:21
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Thank you !! I don't know how you proceeded but thx !!
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Sunday, 08 December 2013 03:15
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You are most welcome
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Sunday, 08 December 2013 13:39
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