Domain change, account issues

StackIdeas

By Martin Draeger on Wednesday, 09 January 2019

Posted in General

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Hello, we finally migrated to our new server. As part of the payplans update and migration, I would kindly request that you update my subscription so that the license is valid for https://www.fishbuoy.com and https://fishbuoy.com

I tried to do this myself but your system is saying my subscription is no longer valid - which is untrue because I just bought the upgrade.

Please let me know how to ensure the smooth license is assigned to the correct domain?

Thanks

Martin

Hi Martin,

I get the following error "there are some errors in installing the item"

Could you create a separate ticket for this? Someone from our team will have a better look into this issue.

And when I look at my account I see what I attached.

Looking at the screenshot, you have already cancelled any future billing for PayPlans. However, your license is still valid 10 June 2019. Is there something you would like to do with your PayPlans subscription?

Sylvie

Thursday, 10 January 2019 11:13

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#444930

Hey Martin,

I have updated your licensed domain to fishbuoy.com as requested, and it should be reflected on your dashboard as well.

Sylvie

Wednesday, 09 January 2019 11:03

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#444775

Hi there, why can I not upgrade my apps?

I get the following error "there are some errors in installing the item"

And when I look at my account I see what I attached.

Please help

Martin Draeger

Thursday, 10 January 2019 04:29

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#444893

HI there, same issue. I'd link to assign the domain to my client (before it has been on my server). How can I do that?

Bettina%20K. Lechner

Sunday, 20 January 2019 00:51

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