By RRobert on Thursday, 15 November 2018
Posted in General
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Hi there,
I've noticed an issue on my side about parent child app, does anyone has the same?

Description, my plan organisation is like this :
Parent : Free
Child : Silver, gold, Platine etc..

To subscribe child plan, user have to subscribe to a free plan first, then after expiration if they does'nt renewal, they still be able to access the site, via their free account.

But since, i've upgraded to Joomla 3.9, it seems that payplans do'nt detect that users has already a free plan and they ca'nt access to the childs!
Have any suggestions?
Regards
Hello RRobert,

It looks like your subscription has expired and in order for you to continue requesting for support, you will need an active subscription. If you have already renewed, please let us know so that we can correct this for your account.

Thank you for understanding.
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Thursday, 15 November 2018 18:18
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