By stefano rigazio on Wednesday, 08 July 2015
Posted in General Issues
Replies 9
Likes 0
Views 616
Votes 0
Kindly you can tell what are the steps to follow to make sure they get the administrator notifications of new threads and also that when you have an answer to be notified who created the discussion?
thanks a lot

stefano
Hi stefano rigazio,

Can you try apply changes at BackEnd > Notifications > Notify admins on new posts: Yes, Notify admins on new replies: Yes, Notify topic's participants when replied: Yes, Notify owner when replied: Yes.
Check my screenshot: http://screencast.com/t/PLZHMvDfWd
Hope this guide help you out.
·
Wednesday, 08 July 2015 20:17
·
0 Likes
·
0 Votes
·
0 Comments
·
I did as you say but I did not get the e-mail address
·
Wednesday, 08 July 2015 20:51
·
0 Likes
·
0 Votes
·
0 Comments
·
hi stefano rigazio,

perhaps you can provide us with your Joomla backend and FTP access so we can troubleshoot on this?
·
Wednesday, 08 July 2015 22:55
·
0 Likes
·
0 Votes
·
0 Comments
·
ok, done
·
Wednesday, 08 July 2015 23:44
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi stefano rigazio,

I've notice that the cronjob didn't set properly by the pending date of the mail. By right from now, it should have been sent out.
Check my screenshot: http://screencast.com/t/ZHTVbLvuT

I've set the BackEnd > Settings > Maintenanace > Send email when the page loads : Yes
Can you let us know your mailbox did receive the mail?

Do provide us the Cpanel access for us to further check on the issue.
·
Thursday, 09 July 2015 11:57
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Ethan, I have received the email, graize.
Now I just have to check the cron everything else works or not?
·
Thursday, 09 July 2015 15:03
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Stefano,

Yes I believe so. Can you provide us with cPanel access so that we can inspect your cronjob settings.

Please advise.
·
Thursday, 09 July 2015 15:17
·
0 Likes
·
0 Votes
·
0 Comments
·
What I can not because I do all the hosting provider, I asked him to check. I do know, thanks
·
Thursday, 09 July 2015 15:26
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi stefano,

I am glad to hear someone is attending your issue.

If you have anymore question, please do not hesitate to ask us here.
Have a nice day.
·
Thursday, 09 July 2015 16:05
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post