Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

May i know do you have setup cronjob for Komento from your server yet?

If that is not setup yet, can you try check my documentation here : https://stackideas.com/docs/komento/administrators/cronjobs then setup into your server and see how it goes?

If you need assistance on this, can you provide us with your Cpanel access which can setup cronjob from your server so we will assist you on this.