By Christopher Straßer on Wednesday, 09 August 2017
Posted in General Issues
Replies 6
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Hello,

since the recent update Disqus comments are not displayed on mobile view anymore.

Cheers,
Chris
I see you just did a test post: Please disable push notifications before publishing one in the future. We have more than 5k subscribers that are annoyed by such useless notifications.
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Wednesday, 09 August 2017 17:36
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It seems like something is not right from JCH Optimize, but i am not really sure why the way they optimise this caused Disqus comment not show on the mobile only.

If I temporary disabled all those following thing from your site, then it will work correctly.
- Joomla cache system from global configuration page
- JCH Optimise plugin
- Recache and JotCache plugin

If enabled back JCH Optimise plugin, then that Disqus comment no longer load on the mobile page.

Currently I realised got 1 ads error when i view on mobile, you can check my attached screenshot below.

May i know do you still remember where you put those adsense script on your site? Because I would like temporary remove it and see if without those error on the console, is it will load properly for the Disqus comment on mobile even enable JCH Optimise plugin.
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Wednesday, 09 August 2017 17:45
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I have deleted the hidden Adsense module and now the error is gone. However, Disqus does still not work on mobile devices.
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Wednesday, 09 August 2017 18:38
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I am sorry for the delay of this reply,

It seems like that error still showing when i view on mobile mode, can you check my attached screenshot below, may i know how to disable this ads temporary, because I suspect this ads some how unable to populate on mobile because this error.

What i trying to do now is get rid out these ads error on the mobile page, then I want to test with JCH optimise whether conflict with this or that ads error.
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Thursday, 10 August 2017 13:02
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Please note that I already tested disabling all ads after you noticed that error message. This is not the cause of the issue. Disqus was still not loading on mobile view without ads.
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Thursday, 10 August 2017 16:58
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Since you already confirmed this issue not related that ads warning error on console, mean that is something to do with JCH optimise the way their compressed the JS and CSS on the page, if temporary disable this JCH optimise plugin, it will load Disqus comment on mobile, but make sure have to clear all the cache before load the page.

Perhaps you can consult with JCH developer regarding this and see whether got any method to avoid this happen only for mobile.
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Thursday, 10 August 2017 18:11
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