Hello Ray,

I am really sorry for the delay of this reply as it is a weekend for us here.
Actually what do you mean by "Snap" Effect in "Biography" tab? Could you can provide some screenshot to us so we can help you check on this issues? By the way, what is your Joomla Backend URL? Please advise.

No problem! Here are the screenshots. The first one shows when you click on "Edit Profile" and the second shows where the screen "Snaps" to after you click on "Biography". What I mean by snap is that when I click Biography, the screen automatically scrolls/snaps to that part of the screen.

Hello Ray,

I am really sorry for the delay of this reply as it is a weekend for us here.
Could you can attach the screenshot again? Because i didn't see any attachment here, please advise.

Here you go.

Hello Ray,

Sorry for late reply to this,
Now i'm understand what you meaning here Actually what is your Joomla Backend URL? Because i tried to access http://yousite.com/administrator , it redirect to your homepage and could you mind provide us with your FTP access login credential so we can help you check on this issues at here. Please advise.

Hello Arlex,

Do you absolutely need backend access? I have a lot of security checks in place, and I've given backend access before and had a lot of problems because of it. I don't like to give that out...I hope you understand.

Thanks.

Hello Ray,

Sorry for late reply to this,
If you can provide login credential that is better to us have a convenient to investigate on your side and see which problem caused by this snap effect come out, Because you can watch my video -> http://screencast.com/t/in40IQHLLLS (I test in my local site, it no problem at all). I guess something like some your plugin clash or template, need to check it everything.

As for confidentiality, the username and password you've provide to us will not be reveals to anyone else other than the support team of Stackideas:)
You can put the information in the optional information field below. Don't worry about privacy. Only Support team can view the information.

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If you have any other inquiries, feel free to drop us an email at support@stackideas.com or contact us via our helpdesk, https://crm.stackideas.com

Hope this help.

I am having trouble with this too... did you resolve the issue?

Hello Tannis,

This issue has been posted over a year ago and I am not really sure if there's a solution to this yet because the thread starter did not reply us or he probably replied to our ticketing system. Please start a new thread on our forum, and provide us with the following details:

1. Steps to reproduce this issue
2. Backend access
3. FTP access

Thanks! I am also locking this thread to avoid any more confusions.