Hello Neil,

I am really sorry for the delay of this reply as it is a weekend for us here. Yes, it did went through and your expiry is also updated to reflect the changes

Mark,

The only place I know to go to see what I have paid for is my dashboard .

All I see is the invoice when I first licensed Easy Blog on 10/30/12.

There are no indications of my two payments made yesterday on the dashboard.

Also, can you please give me a refund for one of the double subscription payments?

Neil


From: Mark Lee [mailto:support@mail128-133.atl41.mandrillapp.com] On Behalf Of Mark Lee
Sent: Saturday, April 05, 2014 9:26 AM
To: neil@productiveenterprises.com
Subject: [#23018]: Ticket 23008
Importance: High

Hello Neil,

Yes, it looks like you have renewed twice and the subscription date is shown as 17th April 2016 which is the correct date. Are you seeing a different date?

If you are replying this via e-mail, there could be times when your email could be discarded by spam. Please use our online helpdesk which is available at https://crm.stackideas.com

If you have any other inquiries, feel free to drop us an email at support@stackideas.com or contact us via our helpdesk, https://crm.stackideas.com

Warm Regards,
Mark Lee
Operations Manager
Stack Ideas Sdn Bhd

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Ticket Details
________________________________________
Ticket ID: 23018
Department: EasyBlog
Type: Task
Status: On Hold
Priority: Normal

Support Center: https://crm.stackideas.com/index.php?

Hello Neil,

I believe we have sorted out your issues in the ticket. Let's use the ticket instead for further communications because right now, we are replying the same issuer over here and the ticket as well