Hi there,

It seems that when I was trying to access your http://www.medalmad.com/adminstrator, it will keep redirecting me to https://www.medalmad.com/.

When I was trying to access your site, it gave me the following error:

Username and password do not match or you do not have an account yet.

When I was trying to access your FTP, it gave me the following error:

Command:	PASS ***********

Response:	530 Login incorrect.

Error:	Critical error: Could not connect to server

Hi

Sorry for the slow reply. I have updated our admin for the backend in the original post.

Please note we do not at this time wish a full update, just the save of workflow issue resolved.

Thanks

Mike

Hi there,

Please note we do not at this time wish a full update, just the save of workflow issue resolved.

Just want to double confirm with you. Is your current issue has been resolved?

If yes, can I close this ticket?

It seems that when I was trying to access your http://www.medalmad.com/adminstrator, it will keep redirecting me to https://www.medalmad.com/.

For your information, it is still the same for me.

HI,

No sorry this has not been resolved.

We would like the files that need to be changed to address the Workflow save issue,

We were concerned as you were wanting to access the site that you would run a full update, which at the moment we do not want.

We just want to address the custom workflow save issue. Which is why we asked for the fix just for that.

I have updated the admin again, it was missing an i

Mike

Hi there,

We would like the files that need to be changed to address the Workflow save issue,

We were concerned as you were wanting to access the site that you would run a full update, which at the moment we do not want.

We just want to address the custom workflow save issue. Which is why we asked for the fix just for that.

Yes, I understand.

But the problem is when I was trying to access your http://www.medalmad.com/adminstrator, it will still keep redirecting me to https://www.medalmad.com/.

Also, I am still getting the same error for your site and FTP as I mentioned earlier.

If I can't access your backend and don't have the correct access for your site and FTP, it is very difficult for us to check and solve it for you.

Thanks for your understanding.

Hi,

I am a bit confused as I have updated these details in the original post. if I open it up again I am getting all the correct details. It no longer has this link http://www.medalmad.com/adminstrator which you keep going to. It shows the correct link to me. Is this system not working correctly?

I have also just added access to the files as well.

Mike

Hi there,

Currently, I have no idea why I can't access your site successfully on my PC but my colleague was able to access it.

After checking, it is a known issue for EasySocial 3.0.2. We had helped you to update your EasySocial to the latest version already and it should be working fine now.

Can you have a try and see how it goes?

I asked you not to update the component, why has that been done? This causes other issues. I just asked for the workflow fix? We will now have to resolve these potential issues.

Hey Michael,

Actually that was me update your site to latest version of Easysocial, I am really sorry that I didn't read through your entire reply then perform an update on your site.

May i know do you have do the backup before? If got, I think it would be best if you can roll back to your previous backup so your previous customisation work still remain.

Can I know what is these potential issues? Perhaps I can help with this?

Hi,

Okay, its okay we will sort out the issues. It is fixes and changes we know, its just not great doing them in the middle of the day.

The workflow is now saving so thats good.

Sorry if I was a bit abrupt. The support you guys give is amazing.

Thanks

Mike

No problem Mike, keep us update if you need any assistance regarding this in the future.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.