By Localis Network on Monday, 05 September 2016
Posted in Technical Issues
Replies 8
Likes 0
Views 385
Votes 0
Hello
In one of the profile types of my platform I've added a file field from standard custom fields, but is not working. When I tested and try to upload a file, a get the message that the Account details is updated successfully, but I can't see the file anywhere, not even in the backend in profile .
I don't know ehere is the problem.

Thanks
Hi there,
Any files that users uploaded in the 'file' custom field should be visible in this directory:
JoomlaFolder\media\com_easysocial\files\fields

As for uploaded files not showing in the profile, can you provide us your ftp access as well so we can troubleshoot this issue? Thanks.
·
Tuesday, 06 September 2016 16:31
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello,

I've checked the location JoomlaFolder\media\com_easysocial\files, there is only a text file, and is not the file that i've tried to upload. The problem is only on frontend. When I edit the user profile from backend , as admin, the file uploaded succesfully. How do you want me to give you the ftp credentials? Is this post private?
·
Tuesday, 06 September 2016 17:10
·
0 Likes
·
0 Votes
·
0 Comments
·
I've edited the initial(first) post. You can find there the ftp credentials.
Thank you
·
Tuesday, 06 September 2016 17:13
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey there,

Can I have the permission to temporary switch your template to use Joomla default Protostar template in your test site? Because I suspect something conflict with the upload script.

Also Can I have the permission help you update to latest version of Easysocial?
·
Tuesday, 06 September 2016 23:04
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello,

You can temporary switch the template but please do not update easysocial because I have some custom fields with special validation and I don't want to loose that. The custom fields are CNP (social security number), couty and city (dynamic select field) and autojoin group on register based on city field.
Thank you
·
Wednesday, 07 September 2016 15:58
·
0 Likes
·
0 Votes
·
0 Comments
·
Hm, something strange on your site, I was unable to figure out where trigger this element class `datepicker-wrap` to append the `readonly="readonly"` from the Birthday custom field HTML then break the Javascript so the upload field unable to work correctly, you can refer on my attached screenshot below.

By the way, I already help you applied some fix in this file ->
JoomlaFolder\media\com_easysocial\apps\fields\user\birthday\themes\default\content.php it should work fine now, can you give it a check?
·
Wednesday, 07 September 2016 19:00
·
0 Likes
·
0 Votes
·
0 Comments
·
Now it's working to upload a file but the custom work for CNP is not working. The CNP field is related with birthday field . The first 6 digits from CNP is the birth date . So when a user complete the CNP field the birthday field should autocomplete with value from the first digits of CNP. And if the user try to modify the birthday, the system should not let him ( probably here is the problem with readonly ). I will talk with the developer who did this work to see how it can be fixed without breaking Javascript.

Thank you for your time
·
Wednesday, 07 September 2016 19:30
·
0 Likes
·
0 Votes
·
0 Comments
·
You're welcome.

Hope your developer can solve this issue without breaking the Javascript.
·
Wednesday, 07 September 2016 19:38
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post