By Kaliyadamana das on Thursday, 11 August 2016
Posted in Technical Issues
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Hi,

The cronjob for Feed Import suddenly stopped working. When trying via the Test buttons in backend, a Gateway Timeout error shows for all feeds. My server support has checked the cronjob in cPanel and is able to execute the cronjob manually.

Kindly,
Kaliya
Hi there,

I tried to test import all of your feed importer as shown http://prntscr.com/c49fwj. I tried to import those importer that have "gateway time-out" error but i can import those and no "gateway time-out" error appears.

I have done some research about "gateway time-out" meanings:
"The 504 Gateway Timeout error is an HTTP status code that means that one server did not receive a timely response from another server that it was accessing while attempting to load the web page or fill another request by the browser. Most of the time, this means that the other server is down or not working properly."

This might be happened because of their server does not working properly. You can refer link below for more view of this "gateway time-out". Or you can ask "silverdoctors" and "king world news" service provider regarding this issues.
http://www.checkupdown.com/status/E504.html
https://www.keycdn.com/support/504-gateway-timeout/
http://docs.aws.amazon.com/ElasticLoadBalancing/latest/DeveloperGuide/ts-elb-error-message.html
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Thursday, 11 August 2016 13:56
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Hi,

My server support has checked the cronjob again and is able to execute the cronjob manually, but there's no new RSS Feed Import taking place. Here's what my server support wrote last:

Indeed the cron job has the correct path to the wget command:

wget -O /dev/null "http://www.silvergoldadvisor.com/index.php?option=com_easyblog&task=cron";

This is the correct setup and most probably there is another issue with the cron.

You may provide my last output of the executed cron to the developer and check with them if everything is set properly.

Kindly,
Kaliya
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Friday, 12 August 2016 21:15
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Try setup this following cron command and see how it goes.

/usr/bin/wget -O /dev/null "http://www.silvergoldadvisor.com/index.php?option=com_easyblog&task=cron"


If the issue still persists, can you try put your email address into your cronjob configuration page (Cron mail) section, so that when the cron is process, you will receive an email notification from your server response.
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Saturday, 13 August 2016 00:52
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Hi,

Thanks for your kind help and advice, which I followed - here is the email response:

------------------

--2016-08-12 13:00:01-- http://www.silvergoldadvisor.com/index.php?option=com_easyblog&task=cron
Resolving http://www.silvergoldadvisor.com (http://www.silvergoldadvisor.com)... 104.28.22.66, 104.28.23.66 Connecting to http://www.silvergoldadvisor.com (http://www.silvergoldadvisor.com)|104.28.22.66|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/x-json]
Saving to: '/dev/null'

0K 95.1M=0s

2016-08-12 13:00:04 (95.1 MB/s) - '/dev/null' saved [640]
---------------

I have not mentioned, that the cronjob problem has been working fine for years and came after updating to the latest version of EasyBlog, wherefor I suppose it's related to the component and not the server.

kindly,
Krishna
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Saturday, 13 August 2016 02:14
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Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

Hm, I am sorry for the confusion in my previous reply, because I just realised that you asking about the auto import feed in your site right? If yes, you should use this cron command :


/usr/bin/wget -O /dev/null "http://www.silvergoldadvisor.com/index.php?option=com_easyblog&task=cronfeed"


Keep us update if still unable to auto import feed.

If the issue still persists, can you provide us with your FTP access so I can better have a check.
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Saturday, 13 August 2016 10:47
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Hi Arlex,

That works!!!

Kindly,
Kaliya
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Saturday, 13 August 2016 19:27
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Sunday, 14 August 2016 11:22
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