Hey there,

I am really sorry for the delay of this reply as it is a public holiday for us here.

It seems like I was unable to login from your site backend, this is what i hitting :

×

Warning

Username and password do not match or you do not have an account yet.

FTP server as well :

Response:	220 You will be disconnected after 15 minutes of inactivity.

Command:	AUTH TLS

Response:	234 AUTH TLS OK.

Status:	Initializing TLS...

Error:	Connection timed out after 20 seconds of inactivity

Error:	Could not connect to server

Also is it possible provide us with your Cpanel access which can check for your current cronjob setup? Because i suspect something is not correct.

Thanks Arlex, i updated "additional info" in first post. Regarding ftp it strange, it should work

It looks like the Notes app for EasySocial was not updated and it is causing a blockage to the cronjob for processing the downloads. I have updated the app and the cronjob for processing downloads seems to be running correctly now.

By the way, did you already created a cronjob for processing downloads yet? If you have not, please refer to the guide at https://stackideas.com/docs/easysocial/administrators/configuration/general-data-protection-regulation

Thanks for reply Mark, I'm not quite sure what you mean by the cron job for processing downloads, I followed that guide and you can see the cron job file in the folder. Unfortunately I don't get it to work now either. I created a new user and requested download but then it's just dead. Can you take a second look at it?

Hey Kristian,

I've checked from your cron configuration page, it seems like you added wrong path, you can check my attached screenshot below.

I already help you correct this from your cron configuration page and modified cron.php and crondata.php file, it should automatically kick in the cronjob execution every 5 minute until archive user data complete.

This cron.php file for automatically send out email notification.
[gist type="php"]
/usr/bin/wget -O /dev/null http://classichonda.se/components/com_easysocial/cron.php
[/gist]

This crondata.php file for automatically processing retrieve all the user data then archive into one zip file
[gist type="php"]
/usr/bin/wget -O /dev/null http://classichonda.se/components/com_easysocial/crondata.php
[/gist]

You should receive an email regarding that request data already done, you can able to download now.

Your'e the best, working fine now. Thanks!

Thanks for updating Kristian, glad that your issue is resolved now.